Best Practices
Step-by-step guides for replying at scale, lifting your star rating and turning sentiment data into roadmap decisions. Written from Appbot's analysis of millions of App Store and Google Play reviews.
Guides
Google's own data says replying to a negative review lifts it by an average of +0.7 stars. 12 best practices for replying to app reviews, plus what each store allows.
Read the guide →Classify every review by topic, sentiment and emotion, rank by star rating not frequency, and route findings to the team that can fix them. 12 best practices.
Read the guide →How mobile game ratings and reviews differ, what players complain about, when to prompt, whether to reset your rating, and how to tell if a patch worked.
Read the guide →Banking reviews arrive as one pile of login, payment and fraud complaints. 12 best practices for splitting them by journey, telling app problems from bank problems, and routing each to the right team.
Read the guide →The first 48 to 72 hours after a release are when crashes and regressions surface in your reviews. 7 best practices for checking a new version against your baseline.
Read the guide →Your 5-star reviews hold your best testimonials, feature pitches and release wins. 8 best practices for turning positive app reviews into a praise digest.
Read the guide →
From the blog
For app store news, new Appbot features and analysis of real review data from the apps everyone is talking about, head to the blog. For how to do any of this in Appbot, see the Help Centre.
Subscription cancellation issues are driving 1-star app reviews. Learn how billing problems impact app ratings, user trust, and growth—and how to fix them.
Read the post →
What changes when an app rating recovers? App review analysis of 2,337 Habit Rabbit App Store and Google Play reviews: ad complaints fell, new issues emerged.
Read the post →
The effect of Coronavirus on my mobile app. Product Hunt launches, price increases, an Apple Watch app and a big COVID-19 download spike. Results from experimenting on the 7 Minute Workout app.
Read the post →Quick setup•Free for 14 days•No credit card required
