App reviews, right where you need them
Save time by incorporating app & Amazon reviews into your existing workflows, without writing code.
Integrations to close the customer feedback loop
Send your reviews directly into the tools your team already uses. Enjoy in-line translations to English, and convenient links to make replying easier. Filter the reviews you send to each service by star rating, country, language or topic, and focus your team on customer feedback in just a few clicks!
Slack
Send all your reviews, or just a filtered few, to any Slack channel you choose. Create multiple rules to ensure each team only sees the most relevant feedback. Filter by stars, country, language or topic. Keep your developers in the loop about bugs, send 1 and 2 star reviews to customer service, and push feature request reviews to product.
Zendesk
Make user reviews part of your support workflow. Automatically send reviews to Zendesk, filtered by stars, country, language or topic. Reply to each review using convenient deep links to the app stores. Categorize and report on app reviews in Zendesk, alongside your support tickets.
Other CRMs
Connect Appbot to a range of CRMs that accept incoming tickets as email, then reply to reviews in-line from your CRM. Supports tools like Kustomer, Intercom, Helpscout, Helpshift, Salesforce and dozens more.
Zapier
Level up the management of your app reviews by using Zapier to connect Appbot to your favourite tools. Create custom email alerts for your reviews, send reviews to Salesforce (plus dozens of other CRMs), post new reviews to Google Sheets and much more.
Google Chat
Automatically send app reviews to Google Chat in just a few clicks. Create multiple rules to ensure each team only sees the most relevant feedback. Filter by stars, country, language or topic. Keep your developers in the loop about bugs, send 1 and 2 star reviews to customer service, and push feature request reviews to your product team.
Microsoft Teams
Send all your reviews, or just a filtered few, to any Microsoft Teams channel you choose. Create multiple rules to ensure each team only sees the most relevant feedback. Filter by stars, country, language or topic. Keep your developers in the loop about bugs, send 1 and 2 star reviews to customer service, and push feature request reviews to your product team.
Trello
Create multiple, flexible rules to automatically create Trello cards for app reviews. Send reviews about bugs to your technical team boards, complaints to customer support, and 5-star fan reviews to marketing.
API Integrations
Appbot offers a RESTful JSON API to allow customers complete flexibility and control over their app review and rating data. API customers enjoy the direct use of the API as well as our Tableau Web Data Connector and the option to create your own third party integrations using Webhooks.
Appbot API
The Appbot API allows customers to programmatically query their app review and ratings data via a RESTful JSON API. Connect to third party tools we don’t natively support, build your own custom reports and dashboards, run correlation studies against other data sources or query very large data sets in aggregate.
Tableau
Appbot offers a Web Data Connector for Tableau, reducing the effort needed to send Appbot’s review data directly to Tableau. View sentiment, topics or any other Appbot review data inside Tableau, alongside your other important app metrics.
Webhooks
Use the Appbot API to build your own third party integrations with Webhooks. Webhooks make it possible to ensure your team always has an up-to-date picture on what’s happening in all the major app stores.
