Product Reviews

Monitor, analyze & export Amazon product reviews

Easy monitoring. Automated sentiment & text analysis. Faster replies. Happier customers.

Abstract illustration of an Amazon review standing out

Understand what people are saying about your products.

You can also track App Reviews, NPS Responses, Support Tickets, Social Feeds, and many other types of customer feedback.

Example of different integration workflows

Alerts for Amazon product reviews,
right where you need them

Appbot makes it easy to keep in touch with your Amazon product reviews with integrations for your favourite tools. Send new reviews to your developers in Microsoft Teams, your customer support team in Zendesk, and your product team in Slack. Selected Appbot plans offer access for 3 or more users too, so everyone can report on sentiment and trends in reviews when they need to.

Integrates with your favorite tools
Faster, easier review replies via deep links
Integrate with other services via Zapier

See the big picture, through your customers' eyes

Appbot provides fully automated, easy-to-understand sentiment analysis for Amazon product reviews. Measure trends in user sentiment, review volume and star rating over time so you can see what users think of changes you make to your products.

...Or zoom in on the details in a few clicks

Easily identify recurring themes in your Amazon product reviews, without reading each one individually! Improve your products and your customer support faster, based on the quantitative feedback and sentiment of real users.

Custom Topics

Automatically group reviews into your own custom categories

Automatic Topic Grouping

Save hours with automated categorization of app reviews

Sentiment Breakdown

Quickly see how negative or positive your user reviews are

Identify Trends

Identify trends in your reviews before they affect your star ratings

Join thousands of companies already using Appbot to improve their customer experience

Including 24 Fortune 100 companies and 35% of the top charting app developers!

Simple tools to export to CSV

Appbot offers easy tools to help you collate and export Amazon product reviews, for one or more ASIN at a time. Choose from the following formats:

CSV
Excel (.xlsx)
Google Sheets

"10/10. Allows me to easily keep track of reviews — especially after a release."

Rory Smyth, Senior Product Designer

"Appbot was recommended to me from another team at Adobe. Love how responsive to requests you are. Makes a big difference!"

Sebastian Labs, Senior Engineering Manager

"10/10. Very personal service - team always on hand to go the extra mile for you and answer questions"

Nicola McCoy, Product Manager

"We chose Appbot because of word of mouth, told it was the best product for reviewing App Store & Play Console ratings / reviews and analysing them."

Ollie Hayward, Product Specialist

"Appbot has seriously changed how our entire company views our product and has been a huge morale booster. The feature that has really stuck with everyone is the weekly report card and daily stream of app store reviews into a Slack channel. We've opened up the channel to the whole company to increase transparency and folks LOVE it."

Kyle Roderick, UI/UX Designer

"Appbot provides us with some great visibility of App performance across platforms."

Nick Wiles, Head of Experience Design

"We are loving the tool: it’s offered so many data insights for the team, instead of advising our stakeholders on the basis of hunches / gut feel or by going through all data manually."

Patricia Doest, Head of Player Experience

"Appbot is one of the most cost-effective investments Anthem makes. The data is rock-solid and with my 'subscriptions' to ourselves and our competitors, I can see feedback in real time."

Douglas Forshey,
Director of Digital Analytics & VOC

Provide better customer support

Appbot makes it easier to reply to customer reviews on Amazon.com. Most sellers don’t take advantage of the opportunity to use replies to connect with customers. Reply to users and stand out from the crowd, your users will thank you with higher star ratings!

Reply faster from emails and integrations
Measure improvements in ratings
Turn 1-star reviews to 5-stars

Get everyone on the same page

Appbot plans are made to fit teams of every size. Connecting your team to your Appbot account saves hours in communications, and keeps everyone focussed on improving your Amazon products and Alexa Skills.

Team of pogos (people) in front of a computer