Introducing the new Appbot! Appbot now analyzes more than just app reviews! Check out how our customer feedback analysis works below ↓

Monitor, analyze & export Amazon product reviews

Easy monitoring. Automated sentiment & text analysis. Faster replies. Happier customers.

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Example of different integration workflows

Alerts for Amazon product reviews,
right where you need them

Appbot makes it easy to keep in touch with your Amazon product reviews with integrations for your favourite tools. Send new reviews to your developers in Microsoft Teams, your customer support team in Zendesk, and your product team in Slack. Selected Appbot plans offer access for 3 or more users too, so everyone can report on sentiment and trends in reviews when they need to.

  • Integrates with your favorite tools
  • Faster, easier review replies via deep links
  • Integrate with other services via Zapier

See the big picture, through your customers' eyes

Appbot provides fully automated, easy-to-understand sentiment analysis for Amazon product reviews. Measure trends in user sentiment, review volume and star rating over time so you can see what users think of changes you make to your products.

Bar graph of star ratings across multiple days

...Or zoom in on the details in a few clicks

Easily identify recurring themes in your Amazon product reviews, without reading each one individually! Improve your products and your customer support faster, based on the quantitative feedback and sentiment of real users.

Custom Topics

Automatically group reviews into your own custom categories

Automatic Topic Grouping

Save hours with automated categorization of app reviews

Sentiment Breakdown

Quickly see how negative or positive your user reviews are

Thousands of companies already use Appbot to improve customer experience

Including 24 Fortune 100 companies and 35% of the top charting app developers!

  • Adobe
  • Expedia
  • Target
  • New York Times
  • Vodafone
  • Verizon
  • Deutsche Bank
  • Microsoft
  • BMW
  • Strava
  • Rovio
Example of a data sheet export

Simple tools to export to CSV

Appbot offers easy tools to help you collate and export Amazon product reviews, for one or more ASIN at a time. Choose from the following formats:

  • CSV
  • Excel (.xlsx)
  • Google Sheets
"10/10. Allows me to easily keep track of reviews — especially after a release."
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Rory Smyth, Senior Product Designer

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"10/10. Very personal service - team always on hand to go the extra mile for you and answer questions"
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Nicola McCoy, Product Manager

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"We chose Appbot because of word of mouth, told it was the best product for reviewing App Store & Play Console ratings / reviews and analysing them."
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Ollie Hayward, Product Specialist

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"Appbot provides us with some great visibility of App performance across platforms."
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Nick Wiles, Head of Experience Design

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Example of a Customer Support chat

Provide better customer support

Appbot makes it easier to reply to customer reviews on Amazon.com. Most sellers don’t take advantage of the opportunity to use replies to connect with customers. Reply to users and stand out from the crowd, your users will thank you with higher star ratings!

  • Reply faster from emails and integrations
  • Measure improvements in ratings
  • Turn 1-star reviews to 5-stars

Get everyone on the same page

Appbot plans are made to fit teams of every size. Connecting your team to your Appbot account saves hours in communications, and keeps everyone focussed on improving your Amazon products and Alexa Skills.

Team of pogos (people) in front of a computer