Reply to app reviews
Reply to Apple and Google Play reviews faster within Appbot, within Zendesk or via deep links to the app stores.
Reply tools for teams of any shape or size
Reply to reviews from right inside your Appbot account, using Reply in Appbot. Best of all, anyone who can access your Appbot account can reply to Apple and Google Play app reviews, removing the need for support agents to have access to the app stores.
Our Reply in Zendesk feature makes it easy for you to treat app reviews as another customer support channel. Reply in Zendesk will send all your iOS & Google Play reviews into Zendesk and allow your team to reply, in-line, without leaving Zendesk.
For smaller teams, use Deep Link Replies from Appbot review emails or integrations, like Slack. Just follow the link to head directly to the selected review in the Google Play or Apple app store console.
Customize your reply workflow
Appbot saves you hours by offering an array of ways to group your reviews. Apply filters by date, star rating, keyword, topic, custom topic and more so you can respond to similar reviews without changing context.
Different teams have different priorities, so Appbot's filters are fully customizable to allow you to find the reviews that matter the most for your app, easily. Filter which reviews you send to Zendesk, Slack or other integrations to keep the most important reviews top of mind.
Replies lead to higher star ratings
Replying to reviews demonstrates to your customers that you're serious about customer service. A study by Google showed that apps that regularly reply to customers see an average 0.7 star increase in their star rating when they begin replying.
Want to know if replying to reviews really helps your ratings? Appbot even offers advanced, exportable reporting to help you track exactly how much impact your review replies have on your star rating.
Choosing the right reply tool
Reply in Appbot and Reply in Zendesk are available to users on the Large plan and above. Both these features require users to connect their app store accounts to Appbot.
Customers on the Small and Medium plan can still take advantage of Deep Link Replies. Deep Link Replies do not require connection to the app stores.
Whether you choose Reply in Appbot, Reply In Zendesk or Deep Link Replies each user that is replying to app reviews using one of these tools will require their own Appbot account. Check out our plan features page for all the details.