Voice of the Customer
Notifications for new reviews. Automated sentiment analysis. Faster replies. Happier customers.
Voice of the Customer tools for mobile teams
Appbot has been built by and for teams who prioritize their mobile customer experience. Level up your understanding of your user base with purpose-built sentiment analysis and natural language processing for app reviews, social media, support tickets, in-app feedback surveys and much more.
Voice of the Customer teams like these love Appbot
Centralize your user feedback
Gather actionable insights across all the channels your customers use to share their feedback. Centralizing customer feedback makes your Voice of the Customer reporting more efficient than ever. Appbot offers customizable reporting dashboards to standardize your KPIs across feedback channels and allow you to make meaningful comparisons.
Avoid the headaches of interdepartmental access to critical systems like your Helpdesk or social media accounts. Appbot allows your Voice of the Customer or Customer Experience team to analyze feedback data without the need to access each feedback tool directly.
Share user feedback with the right people at the right time
Give everyone in your business the information they need to keep improving. Appbot offers native integrations to send user feedback directly to the tools your colleagues already live in like Slack and Microsoft Teams. Choose which data your share with each channel using our advanced filters.
Align priorities across your business
Focus each team around the same objective; happier customers. Appbot gives teams simple tools to help them make complex decisions, based on real customer data that you are already collecting. Imagine having a clear, easy process to answer some of these questions:
- What are the most common keywords in user feedback that has negative sentiment, and mentions pricing?
- How many times has our known UI bug been reported online, across all channels?
- What proportion of all user feedback is positive? What features do these users mention?
- …and hundreds more.
Automations for easier Voice of the Customer reports
Appbot offers automations to suit any team. Here are some of our customers’ favorites:
- Use Custom Topics to monitor mentions of specific topics over time. Track the correlations between changes you make to your product or service, and the sentiment related to each Custom Topic you create.
- Automatically share user feedback into your internal communications tools like Slack and Microsoft Teams.
- Create Dashboards that allow you to run the same Voice of the Customer reports across every channel you monitor with Appbot.
- Schedule Dashboards to send to your inbox whenever you need them.