Appbot for Voice of the Customer Teams

Notifications for new reviews. Automated sentiment analysis. Faster replies. Happier customers.

Voice of the Customer tools for mobile teams

Appbot has been built by and for teams who prioritize their mobile customer experience. Level up your understanding of your user base with purpose-built sentiment analysis and natural language processing for app reviews, social media, support tickets, in-app feedback surveys and much more.

Voice of the Customer teams like these love Appbot

Centralize your user feedback

Gather actionable insights across all the channels your customers use to share their feedback. Centralizing customer feedback makes your Voice of the Customer reporting more efficient than ever. Appbot offers customizable reporting dashboards to standardize your KPIs across feedback channels and allow you to make meaningful comparisons.

Avoid the headaches of interdepartmental access to critical systems like your Helpdesk or social media accounts. Appbot allows your Voice of the Customer or Customer Experience team to analyze feedback data without the need to access each feedback tool directly.

Different silos of customer feedback
Examples of different integrated workflows

Share user feedback with the right people at the right time

Give everyone in your business the information they need to keep improving. Appbot offers native integrations to send user feedback directly to the tools your colleagues already live in like Slack and Microsoft Teams. Choose which data your share with each channel using our advanced filters.

Example of sentiment bar breakdown

Align priorities across your business

Focus each team around the same objective; happier customers. Appbot gives teams simple tools to help them make complex decisions, based on real customer data that you are already collecting. Imagine having a clear, easy process to answer some of these questions:

  • What are the most common keywords in user feedback that has negative sentiment, and mentions pricing?
  • How many times has our known UI bug been reported online, across all channels?
  • What proportion of all user feedback is positive? What features do these users mention?
  • …and hundreds more.

Automations for easier Voice of the Customer reports

Appbot offers automations to suit any team. Here are some of our customers’ favorites:

  • Use Custom Topics to monitor mentions of specific topics over time. Track the correlations between changes you make to your product or service, and the sentiment related to each Custom Topic you create.
  • Automatically share user feedback into your internal communications tools like Slack and Microsoft Teams.
  • Create Dashboards that allow you to run the same Voice of the Customer reports across every channel you monitor with Appbot.
  • Schedule Dashboards to send to your inbox whenever you need them.

Don’t take our word for it…

"10/10. Allows me to easily keep track of reviews — especially after a release."
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Rory Smyth, Senior Product Designer

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"Appbot was recommended to me from another team at Adobe. Love how responsive to requests you are. Makes a big difference!"
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Sebastian Labs, Senior Engineering Manager

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"10/10. Very personal service - team always on hand to go the extra mile for you and answer questions"
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Nicola McCoy, Product Manager

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"We chose Appbot because of word of mouth, told it was the best product for reviewing App Store & Play Console ratings / reviews and analysing them."
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Ollie Hayward, Product Specialist

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"Appbot has seriously changed how our entire company views our product and has been a huge morale booster. The feature that has really stuck with everyone is the weekly report card and daily stream of app store reviews into a Slack channel. We've opened up the channel to the whole company to increase transparency and folks LOVE it."
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Kyle Roderick, UI/UX Designer

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"Appbot provides us with some great visibility of App performance across platforms."
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Nick Wiles, Head of Experience Design

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"We are loving the tool: it’s offered so many data insights for the team, instead of advising our stakeholders on the basis of hunches / gut feel or by going through all data manually."
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Patricia Doest, Head of Player Experience

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"Appbot is one of the most cost-effective investments Anthem makes. The data is rock-solid and with my 'subscriptions' to ourselves and our competitors, I can see feedback in real time."
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Douglas Forshey,
Director of Digital Analytics & VOC

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