Appbot for Voice of the Customer Teams
Notifications for new reviews. Automated sentiment analysis. Faster replies. Happier customers.
Voice of the Customer tools for mobile app & Amazon product owners
Appbot has been built by and for teams who prioritize their mobile customer experience. Level up your understanding of your user base with purpose-built sentiment analysis and natural language processing for app reviews, product reviews and more.
Voice of the Customer teams like these love Appbot
Appbot is used by thousands of companies around the world, including 35% of the world's top app developers, and 25% of the Fortune 100.
Centralize reviews from all major stores, in one tool
Gather actionable insights from reviews across all the major app stores, plus Amazon.com. Appbot offers customizable reporting dashboards to standardize your KPIs across platforms, allowing you to make meaningful comparisons.
Avoid the headaches of interdepartmental access to app store platforms to access reviews. Appbot allows your Voice of the Customer or Customer Experience team to analyze review data without the need to access each platform directly.
Share user feedback with the right people at the right time
Give everyone in your business the information they need to keep improving. Appbot offers native integrations to send app & product reviews directly to the tools your colleagues already live in like Slack and Microsoft Teams. Choose which reviews you share with each channel using our advanced filters.
Align priorities across your business
Focus each team around the same objective; happier customers. Appbot gives teams simple tools to help them make complex decisions, based on review data that you are already collecting. Imagine having a clear, easy process to answer some of these questions:
- What are the most common keywords or phrases in reviews with negative sentiment that mention pricing?
- How many times has our known UI bug been reported in our reviews?
- What proportion of all reviews are positive? What features do these users mention?
- …and hundreds more.
Automations for easier Voice of the Customer reports
Appbot offers automations to suit any team. Here are some of our customers’ favorites:
- Use Custom Topics to monitor mentions of specific topics over time.
- Automatically share reviews into your internal communications tools like Slack and Microsoft Teams.
- Create Dashboards that allow you to run the same Voice of the Customer reports across every channel you monitor with Appbot.
- Schedule Dashboards to send to your inbox whenever you need them.