Send app reviews and Amazon reviews into your support workflow in Zendesk
Appbot integrates reviews from the Google Play, iOS, Amazon and Microsoft app stores with Zendesk to help you reply to customers faster.
Measure the effect of replying to reviews
Appbot monitors the effect of your replies on the Google Play Store to help you see what’s working and what’s not, in our unique Reply Effect report. Find out which replies yield the best increase in star rating, and correlate star rating changes against reply time.
Close the loop on customer feedback, using Zendesk
Sharing mobile app reviews directly with your team has several major benefits:
- Identify bugs and complaints early, fix faster
- Monitor star ratings and reviews
- Surface feature requests
- Pinpoint changes in user sentiment
- Focus your roadmap on things users care about
- Respond to customers faster
Join 35% of top charting app developers on Appbot
What data can I send to Zendesk, via Appbot?
Appbot supports the Apple App Stores, Google Play Store, Microsoft Store and also supports reviews for both Amazon apps and products listed on Amazon. Send reviews from any of these data sources directly to Zendesk as new reviews appear in the stores. Connect Uservoice to Zendesk via Zapier to make suggestions actionable in Zendesk.
Share only the most relevant feedback with each team.
We all know what it’s like to be bombarded with too much information. Appbot solves this problem by giving you total control over what you send to Zendesk. Once reviews appear in Zendesk you can then use Zendesk triggers to automatically assign review tickets to different agents or teams based on the keywords, Appbot Sentiment tags or Appbot Topic tags that they contain.
Appbot works with your other favorite tools
Not everyone spends time in Zendesk every day. Appbot works with popular collaboration tools like Slack and Microsoft Teams. Appbot also connects to Zapier, opening up hundreds of other possibilities like sending reviews straight to JIRA or Salesforce.
Don’t take our word for it…
Rory Smyth, Senior Product Designer
Sebastian Labs, Senior Engineering Manager
Nicola McCoy, Product Manager
Ollie Hayward, Product Specialist
Kyle Roderick, UI/UX Designer
Nick Wiles, Head of Experience Design
Patricia Doest, Head of Player Experience
Director of Digital Analytics & VOC
Get started with Appbot and Zendesk in minutes
Start your Appbot free trial
Start tracking your app reviews and amazon product reviews in Appbot
Connect Appbot to Zendesk
Choose which feedback to send to each Zendesk channel