Reply to Reviews
Learn More about replying to reviews →Reply to app store reviews from right inside your Appbot account, using Reply in Appbot. Anyone who has access to your Appbot account can reply to app reviews, removing the need for support agents to have access to the app stores. Built-in Canned Replies make repeat responses a single click.
AI Replies drafts responses straight from each review's rating, sentiment and specifics, in your brand voice and the reviewer's own language, across 200+ languages. Generate a draft on demand, let Appbot auto-draft replies for your approval, or set rules to fully automate replies for the cases you trust it with, like 5-star reviews, a specific topic or keyword, while everything else still lands as a draft for a human to check.
Already living in a helpdesk? Reply in Integrations pushes reviews into Zendesk or Slack so your team can reply in-line without an app store login, and you can filter which reviews reach each integration by rating, sentiment, keyword, topic, country or language. Using something else? Appbot connects to any CRM that accepts incoming tickets by email, including Kustomer, Intercom, Helpscout, Helpshift, Salesforce and dozens more, so you can reply in-line there too.
Ask Appbot
Learn More about Ask Appbot →Instead of filtering dashboards or reading thousands of reviews one by one, just ask. Ask Appbot is conversational AI built into your Appbot account, answering in plain language and grounded in your own structured review data, sentiment, topics, emotions and ratings, across your full review history.
Because every answer comes from Appbot's own 93%+ accurate classification rather than a generic model guessing at a pasted chat, Ask Appbot always points you back to the specific reviews behind its answer. Ask about your own apps, or any competitor you track in Appbot, side by side.
Appbot MCP
Learn More about Appbot MCP →Appbot MCP connects your live review intelligence, sentiment, topics, emotions and years of history, directly to the AI tools your team already uses, like Claude and ChatGPT. No exporting CSVs, no pasting reviews into a chat window.
Built on the open Model Context Protocol standard, Appbot MCP works with any MCP-compatible assistant and takes minutes to set up, no developer required. Your assistant can analyze reviews alongside your other tools and workflows, while drafting and publishing replies still happens in Appbot through AI Replies and Auto Replies, so tone, rules and approvals stay under your control.
Sentiment Analysis
Learn More about Sentiment Analysis →Appbot's AI-powered sentiment analysis helps your team see what customers really think of your apps.
We automatically fetch your reviews to provide you with near real-time sentiment analysis across app reviews on both major platforms. Appbot also offers insights into the keywords and topics that are driving sentiment in your app reviews, without reading each piece of feedback manually.
App Ratings
Learn More about App Ratings →Track and manage changes in your app store reviews and ratings over time. For iOS, Google Play & Windows apps.
Your star rating has never been more important. Track your progress towards an average 5 star rating with Appbot. Over 93% of users say they reference star ratings when choosing an app to download. Apple and Google rank apps with better star ratings more highly. Review your app store rating history and monitor your competitors' ratings to benchmark your progress.
Natural Language Processing
Learn More about Natural Language Processing →Get actionable insights into the keywords, phrases and topics that are powering customer sentiment for your apps, without reading app reviews manually.
Use natural language processing to see what delights customers, what frustrates them and how the changes you make to your apps are received over time.
Review Monitoring
Learn More about Review Monitoring → Compare app review monitoring tools →Customize your Appbot account so you receive as many or as few alerts about your app reviews as you need. Appbot offers email alerts for apps and products with low review volumes as well as integrations for teams who need to push reviews to different departments.
For apps and products that receive high volumes of reviews we offer sentiment & text analysis tools make it easy to analyze the content of reviews without reading them individually.
Dashboards
Learn More about Dashboards →Build a macro overview of all your apps, a deep dive on one app, or a side-by-side competitor benchmark, all with a simple drag-and-drop interface. Combine up to 35 data points and widgets, from Sentiment to Custom Topics, on a single screen.
Schedule Dashboards to land in your inbox daily, weekly or monthly as beautiful, interactive PDF reports, or throw them up in fullscreen mode on an office screen so the whole team stays focused on the customer without needing a seat each.
Competitor Analysis
Learn More about Competitor Analysis →App store reviews are public, so you can track any app you like. Add a competitor's App Store, Google Play, Mac or Microsoft store listing as a source and Appbot analyzes their reviews exactly like your own - no SDK, no code and no access to their developer account.
Compare review volume, star ratings and sentiment side by side, benchmark your app against the quartiles for your whole category, and use Topics to find the complaints and feature requests piling up in their reviews. Then schedule the whole report so competitor analysis keeps running without anyone remembering to do it.
RESTful API
Learn More about our API →The Appbot Google Play review API and iOS app review API gives you complete flexibility in monitoring and reporting your app store review tracking.
Our app review API offers the app store review tracking flexibility to fetch your reviews across all major app store platforms from a single source. Appbot supports the Apple App Store, Google Play Store, Windows Mobile & Windows PC stores right out of the box.
Integrations
Learn More about Our Integrations →Appbot offers a range of integrations to help you close the customer feedback loop by taking the voice of your customer right into the tools your team already uses. Send your review data to popular messaging tools like Slack, CRMs like Zendesk, or hundreds of other tools like JIRA and Salesforce via Zapier.
Enjoy in-line translations to English, and convenient links to make replying easier. Filter the reviews you send to each service by sentiment, star rating, country, language or topic, and align your whole company around customer feedback in just a few clicks!
