Simple pricing. The first 2 weeks are on us.
Small
$39/m
All standard features, including: - App Ratings Over Time
- App Review Sentiment
- Topics, Tags & Custom Topics
- Custom Dashboards
- Integrate with Slack, Teams & more
Large
✨ Chosen by 61% of companies ✨
From$$149/m- All Small plan features, plus:
- Export to CSV & Excel
- Reply In Appbot
- Reply in Integrations
- Unlimited Auto Replies
Optional API Access
Premium
From$449/m- All Large plan features, plus:
- Single Sign-On (SSO)
- Basic Procurement Support
- Optional Invoice Billing
- Optional API Access
- Tableau Data Connector
Try the Large plan free for 14 days • No credit card required • All prices in USD
Plans that grow with your business
Start out monitoring & analyzing reviews solo on the Small plan and scale up to more seats and advanced features as you need them.
| Small | Large | Premium | ||
| Annual Billing Save up to 33% | $39 / month | From $149 / month | From $449 / month | |
| Month-to-month | $49 / month | From $199 / month | ||
 Core Options | ||||
UsersThe number of seats per plan | 1 | 7+? | 20+ ? | |
SourcesNumber of unique apps, products or other sources your Appbot team can track | 5 | 100+? | 100+? | |
Automated TranslationsNumber of reviews or other items of feedback translated per month | 300 / month | 3,000 / month | 3,000+ / month? | |
 Standard Features | ||||
| Major App Stores & Amazon Reviews → All plans allow you to monitor & analyze iOS, Google Play, Windows & Amazon app and product reviews |  | | | |
| All Countries Included → Reviews from all countries are always included for iOS, Google Play, Windows & Amazon app and product reviews | | | | |
| Continuous Fetch → Sources fetched throughout the day. It's not quite real-time, but it's pretty close! | | | | |
| Email Support → We aim to respond to all queries within 1 business day. Priority is given to larger accounts | | | | |
| App Reviews → Search, filter and analyze your app reviews. Real-time monitoring in Appbot, via email or integrations | | | | |
| App Ratings → Measure ratings changes over time. Understand the impact of each new version or marketing campaign | | | | |
| Email Reports → Get useful summaries of your Sources sent via email daily or continuously, to stay informed, and reply faster | | | | |
| Integrations → Read and reply to reviews via Slack, Microsoft Teams, Zendesk, Freshdesk & many more via Zapier | | | | |
| Sentiment → See how users feel about your app, products & brand. Pinpoint problems and highlight wins so you can improve faster | | | | |
| Words, Topics, Custom Topics, Tags → Use our built-in natural language processing, or configure your own with Custom Topics and Tags | | | | |
| Custom Dashboards → Monitor all the KPIs you care about on a single page, and schedule each dashboard to be emailed automatically | | | | |
| Reply in Console → Reply to customers faster using our deep links to each review in the app store. Use of reply links is unlimited | | | | |
| Compare Sources → Compare sentiment and review trends across multiple sources | | | | |
| App Benchmarks →New Comparative analysis of your iOS and Google Play apps against the market | | | | |
| Markers →New Add annotations for key business changes to ratings & sentiment charts | | | | |
 Advanced Features | ||||
| Export to CSV & Excel → Export data in CSV or XSLX format | | | ||
| Reply in Appbot → Unlimited replies to iOS & Google Play reviews from within Appbot | | | ||
| AI Replies → Draft unlimited personalized, unique replies with generative AI, in a single click | | | ||
| Reply in Integrations → Unlimited replies to iOS & Google Play reviews from Zendesk & other CRMs | | | ||
| Auto Replies →New Define your own rules to send unlimited auto replies using AI or Canned Replies | | | ||
| Single Sign-On (SSO) → Integrate Appbot with your SAML 2.0 compatible SSO provider | Paid Add-on | | ||
| API Access → Export data programmatically via a RESTful JSON API | Paid Add-on | Paid Add-on | ||
| Tableau Data Connector → Build your own review reports inside Tableau | With API | With API | ||
Basic Procurement SupportUp to 1 hour of our team's time to complete procurement documentation eg. security or vendor onboarding questionnaires | | |||
| Invoice Billing → Pay via Invoice rather than Credit Card | | |||
Are replies unlimited?
Yes! You can send as many replies as you wish per month. Each person who is replying to reviews will need an account on your Appbot team.
What are sources?
A source is a single app in a single app store, or a single Amazon product. For example, your iOS app and your Google Play app would count as 2 sources. Appbot fetches reviews for all countries for each source.
How many sources can I track?
You can track 5 sources on the Small plan and 100 on the Large plan.
How are translations counted?
For each source you may choose to have non-English feedback translated to English. A translation is counted for each complete piece of feedback (eg. 1 review) that we translate. For team members tracking the same sources we count unique translations only.
Do you offer an API?
We sure do! API access is available as an add-on to the Large and Premium plans.
Contact us for more details.
What happens at the end of my trial?
You subscribe to a plan and we skip off into the sunset together! 🤝 🌅 If you don’t purchase a plan your account becomes inactive and we will no longer fetch new data for your apps. You can reactivate your account, complete with any Dashboards, Custom Topics or other customizations at any time by purchasing a plan. Please note that we cannot back-fill Ratings data though, so if Ratings history is important to you please make sure you purchase before your trial lapses.
Which credit cards do you accept?
We accept VISA, MasterCard and AMEX. Your details will be stored securely according to PCI data security standards.
Am I locked in?
Monthly plans offer total flexibility - cancel or downgrade your plan any time. Annual plans give you a chunky discount though!
Can I pay via invoice/ACH/check?
We offer invoice billing on annual Premium plans. We cannot issue invoices for the Small or Large plans - those plans are available via credit card purchase only. To enquire about an Premium plan please contact us.
Can we negotiate terms of service?
All Appbot plans, including Premium plans, are subject to the Appbot terms of service. Standardizing our terms is a key way we keep our pricing down so we have designed them to be very customer-friendly.
Can I get a live demo?
Appbot is designed to be super fast to set up and very simple to use. Our whole team is designed around this self-service principle and we therefore don't offer live demos. We have a great video demo that you can check out at your convenience though!
Does Appbot offer phone support?
Appbot is designed to be a self service product, even for Premium customers. We offer email support only, for all customers. Existing customers tell us Appbot is super easy to use!
How do you keep your prices so low?
Appbot operates a lean team and a very low-touch service model. We have spent thousands of hours crafting a user interface that is simple and straightforward to use and doesn't require onboarding consultants or ongoing account management. As mentioned above, we also use standard terms of service for ALL customers, our DPA automatically applies to all customers, and we only offer up to 1 hour of procurement support on Premium plans. Our onboarding is fully self-service for plans below Premium.
