Introducing the new Appbot! Appbot now analyzes more than just app reviews! Check out how our customer feedback analysis works below ↓

App review & ratings analysis for mobile teams

Monitor and analyze app reviews from iTunes, Google Play, Windows and Amazon, globally.

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App review analysis in minutes, not days…

See what app store reviews are about without lifting a finger. Make better, faster decisions about your product roadmap, based on the feedback and sentiment of real users.

Custom Topics

Automatically group reviews into your own custom categories

Automatic Topic Grouping

Save hours with automated categorization of app reviews

Sentiment Breakdown

Quickly see how negative or positive your user reviews are

…without losing sight of the big picture

Appbot provides fully automated, easy-to-understand sentiment analysis for mobile app reviews. Measure trends in user sentiment, review volume and star rating over time so you can see what users think of changes you make to your apps.

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Examples of integration workflows

Add app store user reviews to your existing workflow

Appbot makes it easy to share app store user reviews and insights, even if your developers want to read app reviews in HipChat, your customer support team need to reply to Google Play reviews via Freshdesk, and the product team wants to see app reviews in Slack. Selected Appbot plans offer access for 3 or more users too, so everyone can report on reviews when they need to.

  • Integrates with your favorite tools
  • Faster, easier review replies
  • Integrate with other services via our API
"10/10. Allows me to easily keep track of reviews — especially after a release."
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Rory Smyth, Senior Product Designer

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"10/10. Very personal service - team always on hand to go the extra mile for you and answer questions"
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Nicola McCoy, Product Manager

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"We chose Appbot because of word of mouth, told it was the best product for reviewing App Store & Play Console ratings / reviews and analysing them."
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Ollie Hayward, Product Specialist

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"Appbot provides us with some great visibility of App performance across platforms."
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Nick Wiles, Head of Experience Design

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Get everyone on the same page

Appbot plans are made to fit teams of every size. Connecting your team to your Appbot account saves hours in communications, and keeps everyone focussed on improving your apps.

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Example of a Customer Support chat

Provide better customer support

Appbot makes it easier to reply to your customers on Amazon, iOS and Google Play. Most sellers don’t take advantage of the opportunity to use replies to connect with customers. Reply to users and stand out from the crowd, your users will thank you with higher star ratings!

  • Reply faster from emails and integrations
  • Measure improvements in ratings
  • Turn 1-star reviews to 5-stars