Understand the Voice of Your Customer

Leverage AI-powered sentiment analysis, word & topic clustering across all your customer feedback channels

Make better roadmap decisions

Identify and fix bugs faster

Get custom review notifications

Visualise review trends

Voice of the Customer Analysis in minutes, not days!

So much feedback, so little time...

Reading, categorizing and distilling insights from all your sources of customer feedback is a serious challenge. It can be time consuming, human-resource intensive and prone to error.

Not any more.

Appbot uses cutting-edge AI to analyze all your customer feedback data. We'll group it together based on sentiment, trends in word and topic content, and produce beautiful visual reports to make it easy to digest.

What types of customer feedback can Appbot analyze?

Analyze any text based customer feedback channel quickly and easily. Some of our customers' favorites include:

Mobile app reviews
Product or location reviews
Customer support tickets
NPS responses
Social media mentions
CSAT and other survey responses

The Voice of Your Customer, right where you need it

Appbot offers easy-to-use tools to allow you to create beautiful visual dashboards for internal display. You can even schedule our dashboard reports to arrive in your inbox whenever you need them, or get weekly summaries sent to Slack.

They love you, they love you not

Appbot not only shows you trends in how your customers feel about your brand, it also shows you why.

Surface Topic trends in your customer feedback
Create your own Custom Topics so you can measure change
Dive deep on Sentiment
Visualize user Emotions over time

Start monitoring the Voice of Your Customer today

Getting started is easy, and free for 14 days (no credit card required).

"We all really love your product; it really alleviated so much pain from all the manual work we had to do. We truly all feel this was the best tool we purchased last year 😊"

Diane Chiang, Product Operations Manager

"Integrations are fantastic and we're getting everything we need from your platform. I don't know how we'd handle reviews without you!"

Adam Black, Director, Mobile Product Development

"10/10. Allows me to easily keep track of reviews — especially after a release."

Rory Smyth, Senior Product Designer

"10/10. Very personal service - team always on hand to go the extra mile for you and answer questions"

Nicola McCoy, Product Manager

"We chose Appbot because of word of mouth, told it was the best product for reviewing App Store & Play Console ratings / reviews and analysing them."

Ollie Hayward, Product Specialist

"Appbot has seriously changed how our entire company views our product and has been a huge morale booster. The feature that has really stuck with everyone is the weekly report card and daily stream of app store reviews into a Slack channel. We've opened up the channel to the whole company to increase transparency and folks LOVE it."

Kyle Roderick, UI/UX Designer

"Appbot provides us with some great visibility of App performance across platforms."

Nick Wiles, Head of Experience Design

"Appbot is one of the most cost-effective investments Anthem makes. The data is rock-solid and with my 'subscriptions' to ourselves and our competitors, I can see feedback in real time."

Douglas Forshey,
Director of Digital Analytics & VOC

"We are loving the tool: it’s offered so many data insights for the team, instead of advising our stakeholders on the basis of hunches / gut feel or by going through all data manually."