Improve your apps faster with
Zendesk & Appbot

Appbot offers automated sentiment analysis and natural language processing for Zendesk tickets, to help you identify opportunities to improve faster.

Get started in minutes. No credit card required.

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Incorporate Zendesk tickets into your mobile Voice of the Customer program

Analyze Zendesk support tickets alongside other key sources of Voice of the Customer feedback like app reviews, Amazon product reviews, in-app feedback and social media. Keep the big picture in view as you identify common keywords, topics and trends in sentiment across multiple Voice of the Customer feedback channels.

Leverage cross-channel data to help your support team respond proactively and effectively, before problems escalate. Make it quick and easy for business leaders to see opportunities for improvement in your product and service.

Do more with Zendesk

  • Analyze ticket sentiment

    Create instant, beautiful visualizations of the sentiment of your Zendesk tickets, to help you understand whether changes you make are having a positive outcome for customers.

  • Address complaints faster

    Automatically group and identify dissatisfied users so your support team can respond more proactively and effectively to customer issues reported in Zendesk.

  • Works with other Voice of the Customer tools

    Feedback in support tickets is just one part of a larger picture. Analyzing all your Voice of the Customer data in one place will deepen your understanding of the strengths and weaknesses in your customer experience.

  • Surface common Words & Topics

    Leverage Appbot's proprietary natural language processing to surface trends in the keywords and topics of your Zendesk tickets, without reading each one manually.

  • Fine-tune your advocacy marketing

    It can be challenging to identify your biggest fans amongst the flood of support tickets if you rely on manual tagging or categorization. Appbot takes the legwork out of identifying brand advocates, so you can put their positive feedback to work.

Why choose Appbot & Zendesk?

First 14 days are on us

No credit card required, so you can test Appbot without any upfront commitment. We think you will love it!

Set-up in minutes

No need to invest hours getting started. Appbot is designed to be simple and self-service, so you can be up and running quickly. Use our templated dashboards and NLP models, until you're confident about investing the time to create your own.

Proprietary sentiment and NLP tools

Our sentiment analysis and natural language processing tools have been trained on over 400 million records of short-form user feedback. Our tools can interpret the nuanced language you'll commonly find in NPS comments, app reviews & social media without skipping a beat.

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How Zendesk & Appbot work together

1

Create an Appbot account. You'll be on a free trial of our Large plan.

2

When prompted, select Zendesk as the source you wish to add.

3

Follow the in-line instructions to authenticate Appbot with your Zendesk account.

4

View your Zendesk data alongside your other feedback sources.

Who uses Zendesk & Appbot?

Appbot is used by thousands of companies around the world, including 35% of the world's top app developers, and 25% of the Fortune 100.

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Track and better understand your support tickets.

You can also track App Reviews, Product Reviews, NPS Responses, Social Feeds, and many other types of customer feedback.