Improve your apps faster with
Intercom & Appbot

Appbot offers automated sentiment analysis and natural language processing for Intercom conversations, to help you identify opportunities to improve faster.

Get started in minutes. No credit card required.

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Incorporate Intercom conversations into your mobile Voice of the Customer program

Understanding the trends in sentiment or content of your Intercom conversations is now easier than ever. By connecting Intercom to Appbot your team can save hour manually categorizing Intercom conversations, and instantly unearth common keywords and topics as well as visualizing sentiment over time.

Analyzing your Intercom data in Appbot alongside your other key Voice of the Customer feedback sources like app reviews, Amazon product reviews and social media will allow you to identify issues and opportunities to improve from data across all channels.

Equip your support team to be more proactive and avoid escalations when a problem arises, and give business leaders the tools they need to surface the biggest opportunities for improvements in your product or service.

Do more with Intercom

  • Analyze conversation sentiment

    Track the sentiment of your Intercom conversations over time using Appbot's proprietary sentiment analysis AI. Instantly see whether the changes you make to your product or service are well-received by customers.

  • Address complaints faster

    Identify complaints and dissatisfied users faster with Appbot. Resolve issues before your online reputation is affected, and arm your support team with the information they need to prioritize effectively.

  • Works with other Voice of the Customer tools

    ut your Intercom data into context, by analyzing it alongside your other critical Voice of the Customer channels. View the strengths and weaknesses of your product and service across multiple channels including app reviews, product reviews, social media and more.

  • Surface common Words & Topics

    Surface bugs, feature requests, common complaints and more using Appbot's natural language processing tools. Instantly track mentions of our ready-made Topics, or create your own using Custom Topics.

  • Fine-tune your advocacy marketing

    Finding super-fans amongst the hundreds or thousands of conversations a day can be difficult. Appbot automates this process to help you find and leverage brand advocates effectively.

Why choose Appbot & Intercom?

First 14 days are on us

No credit card required, so you can test Appbot without any upfront commitment. We think you will love it!

Set-up in minutes

No need to invest hours getting started. Appbot is designed to be simple and self-service, so you can be up and running quickly. Use our templated dashboards and NLP models, until you're confident about investing the time to create your own.

Proprietary sentiment and NLP tools

Our sentiment analysis and natural language processing tools have been trained on over 400 million records of short-form user feedback. Our tools can interpret the nuanced language you'll commonly find in NPS comments, app reviews & social media without skipping a beat.

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It's easy to start analyzing Intercom conversation in Appbot

1

Sign up for your Appbot trial. It's completely free for 14 days.

2

When prompted to add a new Source, choose Intercom.

3

Authenticate your Intercom account with Appbot. Our bots will start analyzing your conversations right away.

4

View Intercom conversation data alongside other Voice of the Customer data sources.

Who uses Intercom & Appbot?

Appbot is used by thousands of companies around the world, including 35% of the world's top app developers, and 25% of the Fortune 100.

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Track and better understand your support tickets.

You can also track App Reviews, Product Reviews, NPS Responses, Social Feeds, and many other types of customer feedback.