Improve your apps faster with
Delighted & Appbot

Automated sentiment analysis and natural language processing for Delighted comments reveals what's driving your NPS score.

Get started in minutes. No credit card required.

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Incorporate Delighted NPS results into your mobile Voice of the Customer program

NPS scores, whilst important, are only part of the story. Appbot reveals what's driving your NPS scores with comment analytics, and puts NPS data into context as part of your overall Voice of the Customer efforts.

Appbot makes it easy to analyze Delighted comments alongside your mobile app reviews, Amazon product reviews, support tickets, live chat conversations, social media and much more. Spot common trends across all feedback channels so that your customer support agents can respond to problems effectively and your business can identify the biggest opportunities for improvement quickly and easily.

Use Frontapp data to level-up your customer experience

  • Analyze comment sentiment

    Create instant, beautiful visualizations of the sentiment of your Delighted comments, to help you understand whether changes you make are having a positive outcome for customers.

  • Address complaints faster

    Automatically group and identify dissatisfied users so your support team can respond proactively to customer issues reported in your Delighted surveys.

  • Works with other Voice of the Customer tools

    NPS feedback is always part of a larger picture. Analyzing all your Voice of the Customer data in one place will deepen your understanding of the strengths and weaknesses in your customer experience.

  • Surface common Words & Topics

    Leverage Appbot's proprietary natural language processing to surface trends in the keywords and topics mentioned in NPS comments, without reading each one manually.

  • Fine-tune your advocacy marketing

    Bringing your Delighted NPS data into Appbot alongside other forms of customer feedback makes it easy to see which channels your advocates choose to interact with you, helping you to foster stronger relationships.

Why choose Appbot & Delighted?

First 14 days are on us

No credit card required, so you can test Appbot without any upfront commitment. We think you will love it!

Set-up in minutes

No need to invest hours getting started. Appbot is designed to be simple and self-service, so you can be up and running quickly. Use our templated dashboards and NLP models, until you're confident about investing the time to create your own.

Proprietary sentiment and NLP tools

Our sentiment analysis and natural language processing tools have been trained on over 400 million records of short-form user feedback. Our tools can interpret the nuanced language you'll commonly find in NPS comments, app reviews & social media without skipping a beat.

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How Delighted & Appbot work together

1

Create an Appbot account. You'll be on a free trial of our Large plan.

2

When prompted, select Delighted as the source you wish to add.

3

Follow the in-line instructions to authenticate Appbot with your Delighted account.

4

View your Delighted data alongside your other feedback sources.

Who uses Delighted & Appbot?

Appbot is used by thousands of companies around the world, including 35% of the world's top app developers, and 25% of the Fortune 100.

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Not after NPS?

You can also track App Reviews, Product Reviews, Support Tickets, Social Feeds, and many other types of customer feedback.