Sentiment analysis & text mining API for customer feedback
Automate importing user feedback to Appbot for sentiment analysis and natural language processing, alongside your app & product reviews.
Automatically import other customer feedback to Appbot
Appbot offers a sentiment analysis and NLP API specifically designed to make sense of app & product reviews. Appbot's API now allows you to import other types of text-based user feedback direct from your data warehouse, or from any compatible third party tool.
Our customers commonly import things like:
- Reviews from Facebook, Google Places or other services Appbot doesn't support
- Survey responses
- Social media data
- Live chat conversations
- ... and much more
Start improving your product faster by automatically surfacing it's strengths and weaknesses, as described by your customers.
One API for all your Voice of the Customer needs
Analyze sentiment in near real-time
Import customer feedback from any compatible source, including your data warehouse, for automated, real-time sentiment analysis via the Appbot API. Use Appbot's sentiment visualizations to understand how users are responding to changes in your apps & products.
Address complaints faster
Appbot automatically surfaces bugs and complaints from dissatisfied users, to help your customer support team prioritize replies to the users who need it most.
Surface common Words, Phrases & Topics
Automatically categorize your user feedback with Appbot's natural language processing tools. See common words and phrases in your feedback, out of the box. Leverage Appbot's premade Topics to get started in minutes, or create your own.
Fine-tune your advocacy marketing
Identify your most avid fans across all your customer feedback channels without manual tagging. Spot opportunities to strengthen your relationships with your existing brand advocates.
Why choose Appbot for Sentiment & NLP?
Create your trial account in Appbot
No credit card required, so you can test Appbot without any upfront commitment. Once you've signed up email email@example.com to request API access during your trial.
Set-up in minutes
No need to invest hours getting started. Appbot is designed to be simple and self-service, so you can be up and running quickly. Use our templated dashboards and NLP models, until you're confident about investing the time to create your own.
Proprietary sentiment and NLP tools
Our sentiment analysis and natural language processing tools have been trained on over 400 million records of short-form user feedback. Our tools can interpret the nuanced language you'll commonly find in product reviews, app reviews & other short-form feedback without skipping a beat.
How to get started with the Appbot API
Create an Appbot account to start your 14-day free trial.
Once you've signed up email firstname.lastname@example.org to request API access during your trial.
After API has been enabled select API from the list of new Sources.
Follow our simple docs to start pushing any customer feedback you like into Appbot.
Who uses Appbot?
Appbot is used by thousands of companies around the world, including 35% of the world's top app developers, and 25% of the Fortune 100.