Appbot's Desk Integration Sends Your App Reviews To Desk.com
Appbot automatically sends app reviews from all major app stores into Desk.com
Make better roadmap decisions
Identify and fix bugs faster
Get custom review notifications
Visualise review trends
We automatically group your app reviews
This makes it easy to spot trends in bugs, crashes, feature requests and more faster than ever. While this information is easily accessible from the range of intuitive features and tools within the Appbot system, it can also be automatically sent to you Desk.com account!
Automatically add iOS & Google Play reviews into your support workflow
Setting up a Desk Integration helps to ensure that your app store reviews becomes part of your core support workflow.
We’ll automatically post your reviews as tickets in Desk and we’ll add some labels to your reviews that can be used for filtering and other actions in your Desk account, so you can be sure the right people are seeing the right reviews.
Appbot makes replying to users easy
Every Google Play review ticket that Appbot creates will have deep links to that review in your Google Play console. Simply follow the link to the Play Console, leave your reply, and we'll fetch your reply and add it onto the Desk ticket automatically, within the hour.
Get your reviews as a daily batch, or a continuous feed
Appbot's app reviews desk integration gives you the option to choose if you would like your new app reviews sent to your Desk account once per day or a as a continuous feed, so you never need to remember to dig through them manually, or forward them internally again.
Click here for full instructions on how to setup a Desk.com integration with Appbot.
Appbot also works with other popular tools and CRMs like Zendesk, Freshdesk, Trello, Yammer, Slack and more. Click here to find out more.
Our aim is to take the pain out of managing your app store reviews and enable you to provide better support to your customers. With Appbot's Desk integration, you can keep your product development roadmap focussed on the things that matter the most to your customers.
Appbot's Desk integration can be set up in minutes:
- Sign up for an Appbot free trial by clicking here.
- Add your apps to Appbot. No authentication is needed.
- Authenticate with Desk, add filters if you like.
- Go get a coffee while we fetch your reviews!
Rory Smyth, Senior Product Designer
Nicola McCoy, Product Manager
Ollie Hayward, Product Specialist
Kyle Roderick, UI/UX Designer
Nick Wiles, Head of Experience Design
Patricia Doest, Head of Player Experience
Thousands of companies already use Appbot to improve customer experience
Including 24 Fortune 100 companies and 35% of the top charting app developers!
- New York Times
- Deutsche Bank