Appbot's Desk Integration Sends Your App Reviews To

Appbot automatically sends app reviews from all major app stores into

No credit card required

Make better roadmap decisions

Identify and fix bugs faster

Get custom review notifications

Visualise review trends

Benefits of using Appbot's Desk integration to send reviews to

We automatically group your app reviews

This makes it easy to spot trends in bugs, crashes, feature requests and more faster than ever. While this information is easily accessible from the range of intuitive features and tools within the Appbot system, it can also be automatically sent to you account!

Automatically add iOS & Google Play reviews into your support workflow

Setting up a Desk Integration helps to ensure that your app store reviews becomes part of your core support workflow.

We’ll automatically post your reviews as tickets in Desk and we’ll add some labels to your reviews that can be used for filtering and other actions in your Desk account, so you can be sure the right people are seeing the right reviews.

Appbot makes replying to users easy

Every Google Play review ticket that Appbot creates will have deep links to that review in your Google Play console. Simply follow the link to the Play Console, leave your reply, and we'll fetch your reply and add it onto the Desk ticket automatically, within the hour.

Get your reviews as a daily batch, or a continuous feed

Appbot's app reviews desk integration gives you the option to choose if you would like your new app reviews sent to your Desk account once per day or a as a continuous feed, so you never need to remember to dig through them manually, or forward them internally again.

Click here for full instructions on how to setup a integration with Appbot.

Appbot also works with other popular tools and CRMs like Zendesk, Freshdesk, Trello, Yammer, Slack and more. Click here to find out more.

Our aim is to take the pain out of managing your app store reviews and enable you to provide better support to your customers. With Appbot's Desk integration, you can keep your product development roadmap focussed on the things that matter the most to your customers.

Appbot's Desk integration can be set up in minutes:

  • Sign up for an Appbot free trial by clicking here.
  • Add your apps to Appbot. No authentication is needed.
  • Authenticate with Desk, add filters if you like.
  • Go get a coffee while we fetch your reviews!
"10/10. Allows me to easily keep track of reviews — especially after a release."
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Rory Smyth, Senior Product Designer

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"Appbot was recommended to me from another team at Adobe. Love how responsive to requests you are. Makes a big difference!"
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Sebastian Labs, Senior Engineering Manager

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"10/10. Very personal service - team always on hand to go the extra mile for you and answer questions"
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Nicola McCoy, Product Manager

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"We chose Appbot because of word of mouth, told it was the best product for reviewing App Store & Play Console ratings / reviews and analysing them."
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Ollie Hayward, Product Specialist

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"Appbot has seriously changed how our entire company views our product and has been a huge morale booster. The feature that has really stuck with everyone is the weekly report card and daily stream of app store reviews into a Slack channel. We've opened up the channel to the whole company to increase transparency and folks LOVE it."
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Kyle Roderick, UI/UX Designer

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"Appbot provides us with some great visibility of App performance across platforms."
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Nick Wiles, Head of Experience Design

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"We are loving the tool: it’s offered so many data insights for the team, instead of advising our stakeholders on the basis of hunches / gut feel or by going through all data manually."
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Patricia Doest, Head of Player Experience

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"Appbot is one of the most cost-effective investments Anthem makes. The data is rock-solid and with my 'subscriptions' to ourselves and our competitors, I can see feedback in real time."
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Douglas Forshey,
Director of Digital Analytics & VOC

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