Send Google Play & iOS app reviews to Zendesk automatically
Appbot pushes app reviews, for all countries, into Zendesk from the iOS, Google Play, Amazon & Windows app stores
Integrating your Appbot account with Zendesk allows you to automate a large part of your review management and response workflow, with specific teams and team members getting automatically assigned new reviews that meet your criteria.
Why you'll love Appbot + Zendesk
Reply to Google Play reviews faster with Appbot & Zendesk
Appbot makes replying to Google Play reviews part of your core support workflow in Zendesk. Once setup, we will begin pushing your important reviews straight to Zendesk, with links to reply to your Google Play reviews. We'll automatically find your replies and add them to the original Zendesk ticket so you can keep track of the conversation.
Zendesk-app store integrations can be set up in minutes
Set up an automated integration to post Google Play and iOS app reviews to Zendesk in a few minutes. The first 14 days are free, no credit card required.
Get the right reviews to the right team
Appbot offers powerful filters to help you select which reviews to send to Zendesk. Filter reviews by country or language, star rating or Topic. Create triggers and automated workflows inside Zendesk to get the right reviews assigned to the right team.
Surface bugs and feature requests automatically
Appbot automatically categorizes reviews for you. See which words are trending in your iOS and Google Play reviews, or which Topics users are talking about the most. Find all the reviews that relate to bugs in seconds, not hours.
Understand app user sentiment in minutes
Interpreting your app store reviews and understanding user sentiment is easy with Appbot. Our bots read every review and group them according to sentiment so that you can see how users feel and how it changes with each new release.
Appbot works with your other tools
Appbot also works with other popular tools and CRMs like Zendesk, Desk.com, Freshdesk, Salesforce, Trello, Yammer and more. Click here to find out more.
Our aim is to take the pain out of managing your app store reviews and enable you to provide better support to your customers. With Appbot, you can keep your product development roadmap focussed on the things that matter the most to your customers.
If you need any further assistance to track reviews zendesk, don’t hesitate to contact us at firstname.lastname@example.org with any questions or check out our FAQ section here.
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