What's new in Appbot
Replying from your CRM saves your support team hours every day by allowing them to handle reviews as another support channel.
This feature is available on the Large plan and higher. Learn more >>
Our Slack integration now allows you to reply from within Slack itself, if you are on a Large plan and higher. Just click the Reply button beside any review, enter your reply text into the popup and hit Submit!
For details on how to enable Reply in Slack check out our support guide here.
After so many requests for this feature we're very excited to share that Appbot's Freshdesk integration now allows you to reply from within Freshdesk! This feature is available on the Large plan and higher. If you're on a smaller plan, why not upgrade for a month or two and try it out? We're confident it will save your team so much time as to pay for itself within days.
We are excited to open up our beta testing for native Freshdesk review replies. The functionality will be available on Large plans and above.
If you are interested in being a beta tester, please contact us. Please note that beta testing will be limited and preference will be given to paid users on Large plans and above.
Mixed and neutral reviews are now displayed everywhere that you see a sentiment breakdown in Appbot. We've also made improvements to the visual accuracy of several charts!
See it in action >>
Do you find typing the same thing over and over again really boring? We do too! We've just launched Canned Replies to save you from having to do just that. Now you can save all your most common responses to reviews and they will be available across your Appbot team when you use Reply in Appbot.
Learn more about how Canned Replies work here >>
In November 2021 Google changed the way ratings worked to make them specific to countries. We have now changed the way Appbot works to match these changes.
You can read more details on how per country ratings work here.
Filter pane selections are now persistent across the app, with a few super-tricky exceptions (which we're still working on). Bear in mind that some filter options like country and language are specific to iOS or Google Play, and these won't persist if you change the source type.
Head to your account and try it out >>
Last week a serious vulnerability, CVE-2021-44228, was disclosed in the Java-based logging package Log4j. We've performed an audit on our internal software and infrastructure, and we have no instances of Log4j in use directly. We use a number of services from AWS and other cloud vendors and are actively patching and monitoring them.
If you have any further questions please contact us.
You can now anonymize the reviews that you send to Appbot Integrations, giving you more control over where your users' personally identifiable information is sent. To enable it, head to Integrations in the left menu, then hit Edit for the integration you would like to enable it on.
We’re writing to let you know that we’ve updated Appbot’s Data Processing Agreement (DPA) incorporating new Standard Contractual Clauses (SCCs).
We recommend reading through the updated terms for yourself, but here’s a summary:
- We made changes to our DPA to more clearly define the roles and responsibilities of you as the customer and our responsibility as Appbot. Additionally, we have new Controller-to-Controller and Controller-to-Processor Schedules in our DPA for you to review.
- We have included the new versions of the SCCs within our updated DPA.
- We’ve updated our Sub-Processor list.
The updated DPA will take effect immediately, and your team’s continued usage of our platform will be considered consent to the updated Data Processing Agreement.
We are really excited to launch replying to iOS and Google Play reviews directly in Zendesk. No more visiting the console or deep links!
This feature is now available for all users on the Large plan and above. Learn how to get started with Reply in Zendesk here >>
You can now select more than one country (language on Google Play). Really useful when you want to drill into specific regions.
Ratings widgets now show the delta from the start to the end of the period next to the current value.
You can now connect your App Store Connect account to Appbot. This enables you fetch the complete review history, including replies, for your iOS apps.
After a successful limited beta, we are excited that you can now reply to iOS and Google Play reviews from within Appbot - no need to visit the console! This feature is available on Large plans and above.
We’ve just updated our terms to make sure you are covered with our new replies features. Check them out here >>
As a result of long-standing demand, we have been working on making it possible for you to reply to iOS and Google Play reviews from within Appbot - no need to visit the console! We are looking for a limited number of customers who would like early access, to help with testing and early feedback.
To participate shoot us an email with the text “Request beta access” via our contact page. Be sure to use the email address you use for your Appbot account.
Team leaders now have the ability to remove sources from the team (i.e. users other than themselves). This is a great way to stay on top of the number of sources tracked by your team.
Appbot's Tableau integration now boasts a host of new features. In addition to sending Reviews to Tableau, the new integration allows you to send Ratings, Words, Sentiment, Topics, Custom Topics and Tags. The Appbot Tableau integration is available on Appbot plans that include API.
You'll need to be running Tableau 2019.4 or higher to use the new features. If you are a Large or Enterprise customer without API access you can request an API trial by using our contact form.
If you are already an API customer, please head over here for instructions >>
On November 2, 2020 Google launched the redesigned Google Play Console which requires a new deep link format. For each app you have linked in Appbot, you will need to add this information. You will be prompted to do so the first time you attempt to reply:
We’ve just updated our terms, to make them better for you! Our new terms include improved confidentiality provisions for customers.
Teams have told us that they're relying on Custom Topics more and more, and need better visibility into Team Custom Topics from Dashboards. Our new widget gives you just that - a new widget that will display results from the top Team Custom Topics
Ever found it annoying to add apps to your account one at a time? Yep, we did too! We've changed the way you search for Google Play and iOS apps to make it much quicker. Now you can:
- Search by publisher name or app name
- Search for iOS and Google Play in parallel, displaying two lists of results
- Add several apps from the search results without having to search again.
Try it now >>
Running out of review translations every month? Not sure which apps your team members have translations enabled for? Our new Manage Translations setting can help you make sure you use your translations effectively. Team leaders can now manage translations for the team, preventing team members from accidentally enabling translations on apps that don't need it. Learn how to use Manage Translations or switch it on in your account here.
Do you like our Words feature but hoped for a bit more context? You're going to love Phrases. Look at 2, 3 or 4 words phrases with similar phrases bucketed together.
We'd love to hear what you think.
We've improve the UI and usability of Custom Topics. Now you can enter your included and excluded phrases in separate fields to make the functionality more obvious.
For Custom Topics you now get a live preview of some sample matches on the right of the screen. No more saving and waiting to see if you have set up the Custom Topic correctly.
Want to get really fancy with your Custom Topics? Now you can switch to "Advanced Mode" and build your own query. Combine AND, OR, quotes, wildcards and much more with full syntax highlighting. We can't wait to see what you come up with!
Now you can see public ratings (matching the Google Play store) and private ratings (matching the Google Play console) side by side for apps where you have connected your Google Play Console.
Now on Amazon products you can see product formats such as size, color and model. You can see the product format listed under "device".
Please note this is only available for those products with different formats and for new reviews from today.
Want to view the same data point side by side for several apps? Comparing your apps to competitors or monitoring your own portfolio's performance is now much easier with multi-source Dashboards.
Now you can dismiss irrelevant words from the Words page. Does your app name or a common word show up that you'd like to never see again? Tap the dismiss and watch it disappear forever.
Now for any page under "Groupings" (Topics, Custom Topics, Tags and Words) you can multiselect sources to see results in aggregate.
You can now use advanced keyword filtering on the reviews page. Use quotes for exact phrase matching, | (OR) operators and much more.
Check out the latest addition to Appbot Exports; Reply Effect. The Reply Effect report is a CSV or Excel format report that details how customers respond when you reply to them. See whether your replies are helping increase your star rating, and measure the value of investing in engagement on the Play Store.
Available now for Large plan and higher customers on the Exports page.
For NPS sources we now display scores in a much clearer way.
Check it out now on the reviews page.
You can now search for keywords across multiple sources! Search for the same words in your iOS app, Google Play app, Amazon products, support tickets and more.
Try it now on the reviews page.
Do you have a data source that Appbot doesn't support yet? Now you can use our API to import data and get the same great sentiment and topic analysis.
We've distilled our years of experience and many hours of research into "Voice of the Customer: The Definitive Guide". It's not gated, just a free resource for anyone looking to learn more about VoC. We'd love to have your feedback on this new section of our site - is it useful? Let us know via our contact form. If you enjoy it please feel free to share!
Since we launched our Premium Sources many customers have asked for support for scores from 0 to 10 in our CSV import workflow. When you add a new CSV source you will now see the option to import NPS data, with scores from 0-10 - try it out and let us know what you think!
You can now import your Amazon products to Appbot in bulk, via CSV. Just import a list of the URLs for each product you want to track, and voila!
Google recently removed star breakdowns from public apps, leaving us with just average star rating and total count. So we've introduced fetching ratings from your Google Play Console account once you have authenticated. You'll get better data and we can backfill your history! Remember you also get the other great benefits for reviews when authenticating including the app version, OS version and device.
Appbot still offers the same robust sentiment analysis and natural language processing for app and Amazon reviews, and now you can also import other text feedback like support tickets or emails, survey responses, social feeds and NPS data, for a complete Voice of the Customer overview in one tool.
Got a bunch of survey replies, forum responses, social media comments or some other type of feedback in a Google Sheet? You can now sent it straight into Appbot, like magic!
Appbot now natively supports Uservoice, so you can bring the suggestions your customers have been making into Appbot. Analyze sentiment and use our natural language processing tools to get a clearer understanding of your feedback.
You can now directly connect Delighted to Appbot, to analyze the sentiment, topics and words in your Delighted responses in real time. Take your understanding of your NPS data to the next level, and see what's driving the trends in your score. See your NPS sentiment along side reviews, support and other feedback.
We've just added support for connecting the Appbot API to Tableau, so you can build your own review reports inside Tableau. You will need to have Appbot API access in order to use this integration. If you are a Large or Enterprise customer without API access you can request an API trial by using our contact form.
If you are already an API customer, please head over here for instructions >>
We have totally redesigned the reviews page based on your feedback. Our main aims were to bring all of the meta data together, make it easier to scan a review and make manual tagging easier. We are really happy with the result. Like always reach out via our contact form and let us know what you think!
Yep, you can now report on reviews for more than one app (or custom data source) at a time! Use it to view consolidated summary stats for several apps and data sources, or to review all your user feedback in a single list. We'd love to hear your feedback on this new feature - reach out via our contact form and let us know what you think!
Try it now >>
The Appbot Sentiment Score has had a facelift as well as some big changes under the hood. Our Sentiment Score is now on a scale from 0 (very negative sentiment) to 100 (very positive sentiment), instead of using a report-card style grade from A+ to D-. We've updated it to take full advantages of the updates we made to our Sentiment AI earlier this year. Check it out now >>
By popular request: we've introduced weekly and monthly Ratings Over Time! Hover over the chart to see the star breakdown by week or month, as well as the average rating for each period. Exports beautifully to CSV and Excel too!
Try it now >>
You can now connect Appbot to hundreds of services, via Zapier! Use Zapier to send app reviews to third party apps that we don’t have a native integration for.
Try it out and let us know what you think!
Learn more here >>
We've improved the filtering for the Words page. Now you can filter by a Topic, Custom Topic, Tag and/or Detected Language.
Let us know what you think!
Now you can add a "minimum word count" to custom topics. Reviews with less than the number of unique words will be excluded. Really useful if you are just looking for meaningful reviews.
Check it out now >>
Many customers have been asking for this! Now the reply URL, topics, custom topics and tags are all included in both CSV and Excel exports of raw reviews.
Check it out now >>
Many of you asked to be able to chart "Current" ratings for iOS apps alongside "All Time". Now you can!
Check it out now >>
We now have a larger reviews listing widget for Dashboards! The new widget doesn't truncate reviews and it shows metadata like version.
Check it out >>
You can now post reviews into any of the thousands of services that Zapier integrates with, filtered by stars, topic, country and more. Think JIRA, Salesforce, Google Sheets... There are so many possibilities. Available on current Large plans and higher.
Custom Data Sources allows you to automatically analyze the feedback trends of any large body of text feedback. We’ll show trends in sentiment and topics so you can improve faster. Import help desk tickets, social media messages, and over 1000 other data sources via Zapier. Available on current Large plans and higher. If you're not on Large and you'd like to try it please use our contact form.
Appbot now supports Stride, Atlassian's HipChat replacement! You can now post reviews directly into Stride, filtered by stars, topic, country and more.
Learn more here >>
Appbot now supports Google Hangouts Chat, with an integration that works in a similar way to our very popular Slack integration! You can now post reviews directly into Google Hangouts Chat, filtered by stars, topic, country and more.
Learn more here >>
Here's a summary of the changes:
We have added some detail around what you can do with your data and how you can exercise your privacy rights as a user of Appbot.
We have given you additional information about what happens when we delete your data.
We have provided increased transparency around the different purposes for which we use your personal information.
Please reach out to us via our contact form if you have any questions.
Need to analyze feedback trends from many sources, not just app reviews? Surprise! You can now analyze support channels, social media channels, and many more 🎉
Head here to request access to the powerful new Appbot Insights >>
You asked, we delivered! You can now update and/or delete all of your review tags with just a couple of clicks!
Work your magic here >>
If you've ever felt like your review trends could be a little more accessible, then we've built the update for you!
You can check it out here >> (p.s. stay tuned, more will appear soon 😉)
Ever wondered what parts of your reviews are connected to the topics that are tied to them?
Wonder no more - just hover over the attached topic to see the contributing text 👉🏻 >>
Looking for a specific date? You can now manually enter whatever range you like on whatever page you like.
Check it out here >>
Loads of our users asked for widgets to monitor the overall Ratings of their apps, and top Tags and Custom Topics widgets. They're live in your account now!
Try out the new widgets >>
We've been listening to feedback during our manual Tags beta. Users told us they wanted to analyze Tags like they do Topics and Custom Topics... so now you can! Watch this space for more Tag improvements.... 👀
View the new Tags Summary >>
Special character issues in csv exports are a thing of the past! You can now export Appbot data direct to .xlsx format.
Try export to .xlsx now >>
CSV exports have moved to their own 'tab' at the top of the screen. You can select up to 10 apps from the menu, and then export the data for all the selected apps in a single 👆 !
Check out the new "Export CSVs" tab now >>
Since Ratings Over Time launched many of you have asked us to show the aggregate stats for all countries on iOS.
Wouldn't it be awesome if you could scan translations for matches to your Custom Topic keywords and phrases?
Oui!🇫🇷 Ja!🇩🇪 Si!🇪🇸 Sim!🇵🇹 Hai!🇯🇵 是 🇨🇳 Haan!🇮🇳 Da!🇷🇺 Evet!🇹🇷 Ken!🇮🇱 네 🇰🇷
A bunch of our users told us they display their Appbot Dashboards on a big screen in their office, and our failure to support full screen mode was making them 😩
Not any more! 😆 Try it out >>
We’ve just updated our terms, to make them better for you! Our new terms include mutual no-indemnity and mutual no-liability.
Compare review volume and review stars for multiple apps using the new multi series charts on the Compare Tab.
Welcome to our awesome new way to let you know what we’ve added to Appbot lately. When we post something new you'll see a red badge on the Help menu ↗
No more change log emails, woo! 🚀
We have recently added a few goodies for our Enterprise teams:
- Get better control over access to your account with SAML 2.0 compatible Single Sign On (SSO).
- Take control of your translation quota using new Translation settings.
Read all about it »
Got some apps you report on all the time? Pin your favorite apps on the Manage Apps tab, and they’ll always be at the top of your list on the Compare Tab, and in the app picker of the Explore tab.
Avoid bottlenecks in user management by having 2 or more team leaders in your Appbot team.
Make sure everyone is looking at the same data with shared Dashboards. You can now 👀 view your team-mates’ Dashboards, and make a copy if you wish to edit a Dashboard you didn’t create.
Save time updating your app settings in the Manage Apps tab. Make bulk edits to your email and translation settings, or delete apps in a few clicks.
For those times when you want to mark a review for following up, flag it for a team member, or create a cluster of reviews manually we now offer Custom Tags. Add them on the Reviews page.
Less inbox clutter has landed. Get daily reviews for up to 15 apps in a single email with the new Daily Digest option.