What's new in Appbot

November 11, 2019 New Feature
Amazon product format

Now on Amazon products you can see product formats such as size, color and model. You can see the product format listed under "device".

Please note this is only available for those products with different formats and for new reviews from today.

Amazon Product Format

Check it out now >>

November 11, 2019 New Feature
Build your own comparison reports with multi-source Dashboards

Want to view the same data point side by side for several apps? Comparing your apps to competitors or monitoring your own portfolio's performance is now much easier with multi-source Dashboards.

multi-source dashboards

Try it now on Dashboards or head to our support guide for more information.

October 10, 2019 New Feature
Hide irrelevant words

Now you can dismiss irrelevant words from the Words page. Does your app name or a common word show up that you'd like to never see again? Tap the dismiss and watch it disappear forever.

Dismiss Word

Check it out now on the Words Page >>

October 10, 2019 New Feature
Multiselect sources on Topics, Custom Topics, Tags and Words

Now for any page under "Groupings" (Topics, Custom Topics, Tags and Words) you can multiselect sources to see results in aggregate.

Multiselect Topics

Check it out now on Topics, Custom Topics, Tags and Words.

October 10, 2019 New Feature
Advanced keyword filtering

You can now use advanced keyword filtering on the reviews page. Use quotes for exact phrase matching, | (OR) operators and much more.

Advanced Keyword Filtering

Check it now on the Reviews page >>

October 10, 2019 New Feature
New report to measure the effect of Review Replies

Check out the latest addition to Appbot Exports; Reply Effect. The Reply Effect report is a CSV or Excel format report that details how customers respond when you reply to them. See whether your replies are helping increase your star rating, and measure the value of investing in engagement on the Play Store.

review reply effect report

Available now for Large plan and higher customers on the Exports page.

August 8, 2019 Improvement
NPS score display improvements

For NPS sources we now display scores in a much clearer way.

NPS Score

Check it out now on the reviews page.

August 8, 2019 Improvement
Search for keywords across multiple sources

You can now search for keywords across multiple sources! Search for the same words in your iOS app, Google Play app, Amazon products, support tickets and more.

Search

Try it now on the reviews page.

August 8, 2019 Improvement
Our API now supports importing data!

Import Data With Appbot

Do you have a data source that Appbot doesn't support yet? Now you can use our API to import data and get the same great sentiment and topic analysis.

If you don't have a plan with API yet you can upgrade now (use the users dropdown on Large) or reach out to us with any questions.

July 7, 2019 New Feature
Check out Voice of the Customer: The Definitive Guide

Voice of the Customer Guide

We've distilled our years of experience and many hours of research into "Voice of the Customer: The Definitive Guide". It's not gated, just a free resource for anyone looking to learn more about VoC. We'd love to have your feedback on this new section of our site - is it useful? Let us know via our contact form. If you enjoy it please feel free to share!

Read the Guide >>

May 5, 2019 Improvement
Import NPS scores (0-10) to Appbot

Import NPS scores via CSV

Since we launched our Premium Sources many customers have asked for support for scores from 0 to 10 in our CSV import workflow. When you add a new CSV source you will now see the option to import NPS data, with scores from 0-10 - try it out and let us know what you think!

Upload NPS data now >>

May 5, 2019 Improvement
Import Amazon products in bulk

Import Amazon products in bulk

You can now import your Amazon products to Appbot in bulk, via CSV. Just import a list of the URLs for each product you want to track, and voila!

Try Bulk Import >>

May 5, 2019 New Feature
Better Google Play ratings data with authentication!

Google Play Authenticated Ratings

Google recently removed star breakdowns from public apps, leaving us with just average star rating and total count. So we've introduced fetching ratings from your Google Play Console account once you have authenticated. You'll get better data and we can backfill your history! Remember you also get the other great benefits for reviews when authenticating including the app version, OS version and device.

If you haven't already authenticated your Google Play Console account now >>

May 5, 2019 New Feature
Appbot now analyzes all your text-based customer feedback! โœ…

Voice of the Customer

Appbot still offers the same robust sentiment analysis and natural language processing for app and Amazon reviews, and now you can also import other text feedback like support tickets or emails, survey responses, social feeds and NPS data, for a complete Voice of the Customer overview in one tool.

Check out the new Sources you can analyze here >>

April 4, 2019 New Feature
Automatically push new rows in Google Sheets into Appbot!

Automatically send data into Appbot from a Google Sheet

Got a bunch of survey replies, forum responses, social media comments or some other type of feedback in a Google Sheet? You can now sent it straight into Appbot, like magic!

Check it out now >>

April 4, 2019 New Feature
Add Uservoice data into your Voice of the Customer reporting ๐Ÿ“ˆ

Appbot now supports Uservoice

Appbot now natively supports Uservoice, so you can bring the suggestions your customers have been making into Appbot. Analyze sentiment and use our natural language processing tools to get a clearer understanding of your feedback.

Are you on Uservoice? Try it now >>

February 2, 2019 New Feature
Be Delighted with our new integration ๐Ÿ˜‚

Appbot Delighted integration

You can now directly connect Delighted to Appbot, to analyze the sentiment, topics and words in your Delighted responses in real time. Take your understanding of your NPS data to the next level, and see what's driving the trends in your score. See your NPS sentiment along side reviews, support and other feedback.

Learn how to get started here >>

February 2, 2019 New Feature
๐Ÿ”Œ ๐Ÿ“Š Plug your Appbot data directly into Tableau

Appbot Tableau integration

We've just added support for connecting the Appbot API to Tableau, so you can build your own review reports inside Tableau. You will need to have Appbot API access in order to use this integration. If you are a Large or Enterprise customer without API access you can request an API trial by using our contact form.

If you are already an API customer, please head over here for instructions >>

January 1, 2019 Improvement
New Reviews Page Is ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ

New Reviews Page

We have totally redesigned the reviews page based on your feedback. Our main aims were to bring all of the meta data together, make it easier to scan a review and make manual tagging easier. We are really happy with the result. Like always reach out via our contact formย and let us know what you think!

Try it now >>

December 12, 2018 New Feature
Multi-app reporting makes a debut in Appbot

Multi-app reporting
Yep, you can now report on reviews for more than one app (or custom data source) at a time! Use it to view consolidated summary stats for several apps and data sources, or to review all your user feedback in a single list. We'd love to hear your feedback on this new feature - reach out via our contact form and let us know what you think!
Try it now >>

December 12, 2018 Improvement
Sentiment Score now 0-100

New Appbot Sentiment Score
The Appbot Sentiment Score has had a facelift as well as some big changes under the hood. Our Sentiment Score is now on a scale from 0 (very negative sentiment) to 100 (very positive sentiment), instead of using a report-card style grade from A+ to D-. We've updated it to take full advantages of the updates we made to our Sentiment AI earlier this year. Check it out now >>

December 12, 2018 New Feature
Weekly & Monthly Ratings Public Beta

Weekly & Monthly App Ratings
By popular request: we've introduced weekly and monthly Ratings Over Time! Hover over the chart to see the star breakdown by week or month, as well as the average rating for each period. Exports beautifully to CSV and Excel too!
Try it now >>

December 12, 2018 New Feature
Connect Appbot to hundreds of apps via Zapier!

Zapier Appbot template example
You can now connect Appbot to hundreds of services, via Zapier! Use Zapier to:

  • Push data in to Appbot for sentiment and text analysis, or to
  • Send app reviews to third party apps that we donโ€™t have a native integration for.

Try it out and let us know what you think!
Learn more here >>

August 8, 2018 Improvement
Improved Filtering For Words

We've improved the filtering for the Words page. Now you can filter by a Topic, Custom Topic, Tag and/or Detected Language.

Words

Let us know what you think!

Check it out here >>

August 8, 2018 Improvement
Minimum Word Count on Custom Topics

Minimum Word Count
Now you can add a "minimum word count" to custom topics. Reviews with less than the number of unique words will be excluded. Really useful if you are just looking for meaningful reviews.
Check it out now >>

August 8, 2018 New Feature
Reply URL, Topics & Tags Now In Exports

Exports
Many customers have been asking for this! Now the reply URL, topics, custom topics and tags are all included in both CSV and Excel exports of raw reviews.
Check it out now >>

August 8, 2018 New Feature
Ratings Chart for iOS "Current"

Current Ratings
Many of you asked to be able to chart "Current" ratings for iOS apps alongside "All Time". Now you can!
Check it out now >>

August 8, 2018 New Feature
Large Review Listing Widget on Dashboards

Large Review Widget
We now have a larger reviews listing widget for Dashboards! The new widget doesn't truncate reviews and it shows metadata like version.
Check it out >>

July 7, 2018 New Feature
Send reviews to thousands of apps via Zapier!

Our biggest update ever

You can now post reviews into any of the thousands of services that Zapier integrates with, filtered by stars, topic, country and more. Think JIRA, Salesforce, Google Sheets... There are so many possibilities. Available on current Large plans and higher.

Learn how here >>

July 7, 2018 New Feature
Custom Data Sources: Understand customer feedback across all your channels

Custom Data Sources

Custom Data Sources allows you to automatically analyze the feedback trends of any large body of text feedback. Weโ€™ll show trends in sentiment and topics so you can improve faster. Import help desk tickets, social media messages, and over 1000 other data sources via Zapier. Available on current Large plans and higher. If you're not on Large and you'd like to try it please use our contact form.

Find out how to get started here >>

June 6, 2018 New Feature
๐Ÿ“ฐ Good news for HipChat users: NEW Stride Integration

New Atlassian Stride Integration

Appbot now supports Stride, Atlassian's HipChat replacement! You can now post reviews directly into Stride, filtered by stars, topic, country and more.
Learn more here >>

May 5, 2018 New Feature
โœ… NEW Integration with Google Hangouts Chat

New Google Hangouts Integration
Appbot now supports Google Hangouts Chat, with an integration that works in a similar way to our very popular Slack integration! You can now post reviews directly into Google Hangouts Chat, filtered by stars, topic, country and more.
Learn more here >>

May 5, 2018 Improvement
Updates to Appbot's Privacy Policy

Weโ€™ve just updated our privacy policy to reflect changes we've made to strengthen your privacy rights. Although GDPR only applies to our users in the EU we have updated our Privacy Policy for all users to afford everyone the same level of protection.

Here's a summary of the changes:

  • We have added some detail around what you can do with your data and how you can exercise your privacy rights as a user of Appbot.

  • We have given you additional information about what happens when we delete your data.

  • We have provided increased transparency around the different purposes for which we use your personal information.

You can read Appbot's Privacy Policy in fullย here, or learn more about what Appbot is doing to address the requirements of the GDPRย here.ย 

Please reach out to us via our contact form if you have any questions.

April 4, 2018 New Feature
NEW Appbot Insights ๐ŸŽ‰

NEW Appbot Insights ๐ŸŽ‰
Need to analyze feedback trends from many sources, not just app reviews? Surprise! You can now analyze support channels, social media channels, and many more ๐ŸŽ‰
Head here to request access to the powerful new Appbot Insights >>

April 4, 2018 Improvement
Tag, you're it! ๐Ÿท

Tag, you're it! ๐Ÿท
You asked, we delivered! You can now update and/or delete all of your review tags with just a couple of clicks!
Work your magic here >>

March 3, 2018 Improvement
Keep tabs, with review page tabs

Keep tabs, with review page tabs
If you've ever felt like your review trends could be a little more accessible, then we've built the update for you!
You can check it out here >> (p.s. stay tuned, more will appear soon ๐Ÿ˜‰)

March 3, 2018 Improvement
Highlight the topic text in your reviews ๐Ÿ”ฆ

Highlight Topic Text In Reviews
Ever wondered what parts of your reviews are connected to the topics that are tied to them?
Wonder no more - just hover over the attached topic to see the contributing text ๐Ÿ‘‰๐Ÿป >>

March 3, 2018 Improvement
Find the perfect date with our nifty new date picker ๐Ÿ“†๐Ÿ˜

New Date Picker
Looking for a specific date? You can now manually enter whatever range you like on whatever page you like.
Check it out here >>

January 1, 2018 New Feature
๐Ÿ“Š ๐Ÿ“ˆ ๐Ÿ“‰ By popular request: New Ratings, Custom Topic & Tags widgets for Dashboards

New Ratings & Topics Widgets
Loads of our users asked for widgets to monitor the overall Ratings of their apps, and top Tags and Custom Topics widgets. They're live in your account now!
Try out the new widgets >>

January 1, 2018 New Feature
Monitor trends in Tags: New Tags Summary

New Tags Summary
We've been listening to feedback during our manual Tags beta. Users told us they wanted to analyze Tags like they do Topics and Custom Topics... so now you can! Watch this space for more Tag improvements.... ๐Ÿ‘€
View the new Tags Summary >>

January 1, 2018 Improvement
Export to .xlsx (no more special character issues, yay!)

Export straight to Excel. No more special characters!
Special character issues in csv exports are a thing of the past! You can now export Appbot data direct to .xlsx format.
Try export to .xlsx now >>

November 11, 2017 New Feature
Multi-app CSV Exports ๐Ÿ‘

Export CSVs across up to 10 apps
CSV exports have moved to their own 'tab' at the top of the screen. You can select up to 10 apps from the menu, and then export the data for all the selected apps in a single ๐Ÿ‘† !
Check out the new "Export CSVs" tab now >>

October 10, 2017 New Feature
๐Ÿฅ Drumroll.... iOS Ratings Over Time for All Countries

Appbot iOS Ratings over time All Countries
Since Ratings Over Time launched many of you have asked us to show the aggregate stats for all countries on iOS.

Right this way to ๐Ÿ‘€ the beta >>

October 10, 2017 Improvement
Scan Translations in Custom Topics

Custom Topics now include translations

Wouldn't it be awesome if you could scan translations for matches to your Custom Topic keywords and phrases?

Oui!๐Ÿ‡ซ๐Ÿ‡ท Ja!๐Ÿ‡ฉ๐Ÿ‡ช Si!๐Ÿ‡ช๐Ÿ‡ธ Sim!๐Ÿ‡ต๐Ÿ‡น Hai!๐Ÿ‡ฏ๐Ÿ‡ต ๆ˜ฏ ๐Ÿ‡จ๐Ÿ‡ณ Haan!๐Ÿ‡ฎ๐Ÿ‡ณ Da!๐Ÿ‡ท๐Ÿ‡บ Evet!๐Ÿ‡น๐Ÿ‡ท Ken!๐Ÿ‡ฎ๐Ÿ‡ฑ ๋„ค ๐Ÿ‡ฐ๐Ÿ‡ท

Try it now >>

October 10, 2017 Improvement
Full screen mode on Dashboards

Full screen 4k Dashboards

A bunch of our users told us they display their Appbot Dashboards on a big screen in their office, and our failure to support full screen mode was making them ๐Ÿ˜ฉ

Not any more! ๐Ÿ˜† Try it out >>

October 10, 2017 Improvement
Updated Appbot Terms of Service

Weโ€™ve just updated our terms, to make them better for you! Our new terms include mutual no-indemnity and mutual no-liability.

Check them out here >>

September 9, 2017 New Feature
Compare Apps gets new multi-series charts

Compare Apps

 

Compare review volume and review stars for multiple apps using the new multi series charts on the Compare Tab.

Learn all about it here ยป

September 9, 2017 New Feature
New Product Changes page ๐Ÿ‘€

Welcome to our awesome new way to let you know what weโ€™ve added to Appbot lately. When we post something new you'll see a red badge on the Help menu โ†—

No more change log emails, woo! ๐Ÿš€

August 8, 2017 New Feature
New features for Enterprise users

We have recently added a few goodies for our Enterprise teams:
- Get better control over access to your account with SAML 2.0 compatible Single Sign On (SSO).
- Take control of your translation quota using new Translation settings.
Read all about it ยป

July 7, 2017 New Feature
Group your apps using pins

App pins in Appbot

 

Got some apps you report on all the time? Pin your favorite apps on the Manage Apps tab, and theyโ€™ll always be at the top of your list on the Compare Tab, and in the app picker of the Explore tab.

More details ยป

July 7, 2017 Improvement
Improved team sharing on Custom Topics & apps

Ever found it annoying that you couldnโ€™t see your team-mates Custom Topics or apps? Be annoyed no more :)

Learn how it works ยป

June 6, 2017 Improvement
Multiple Team Leaders ๐Ÿ‘ช

Avoid bottlenecks in user management by having 2 or more team leaders in your Appbot team.

Learn more ยป

June 6, 2017 Improvement
Dashboards are now shared across your team

Make sure everyone is looking at the same data with shared Dashboards. You can now ๐Ÿ‘€ view your team-matesโ€™ Dashboards, and make a copy if you wish to edit a Dashboard you didnโ€™t create.

Learn how it works ยป

May 5, 2017 Improvement
Bulk update your app settings

Bulk edit Appbot email settings

 

Save time updating your app settings in the Manage Apps tab. Make bulk edits to your email and translation settings, or delete apps in a few clicks.

Show me how ยป

April 4, 2017 New Feature
Custom Tag Your Reviews

Custom Tags on Appbot

 

For those times when you want to mark a review for following up, flag it for a team member, or create a cluster of reviews manually we now offer Custom Tags. Add them on the Reviews page.

Read about Custom Tags ยป

February 2, 2017 New Feature
Less Inbox Clutter: Daily Digests

Daily Digests on Appbot

 

Less inbox clutter has landed. Get daily reviews for up to 15 apps in a single email with the new Daily Digest option.

More about this feature ยป

February 2, 2017 New Feature
Ratings Over Time

Ratings Over Time on Appbot

 

See what prospect users would have seen in the app store on a given date in the past with Ratings Over Time. Slice and dice your Ratings data by Average Stars, Ratings Count or Star count, and export to CSV in a click.

Read more ยป