Solve customer problems faster with automated support ticket analysis
Powerful sentiment analysis and natural language processing to surface complaints, requests and more.
Take your customer support from reactive to proactive
Amazing customer support is a cornerstone of any truly succesful product or service. To stand out in a competitive environment your customers expect support that proactively anticipates their needs, rather than simply reactively solving problems after the fact.
Appbot's support ticket analysis tools convert piles of unstructured text into useful, actionable insights about your product or service. Easily identify areas of strength and weakness, and delight your customers with an experience that shows you're truly listening.
Answer questions like these in minutes, without reading each ticket individually
- How did our recent app update affect user sentiment in support tickets?
- What do customers think of our new feature?
- Is sentiment on our social media different to sentiment for app reviews?
- What are the most common topics in our support tickets?
Integrates with your favourite support tools
Appbot supports a range of ticketing tools natively, or via Zapier. Connect your support helpdesk to Appbot to automatically import new support tickets to Appbot, so all your data is available for support ticket analysis at any time.
- ... and many more
Support Ticket analysis is one part of a bigger picture...
Connecting your full customer feedback stack to Appbot allows you to analyze other customer feedback channels alongside your support tickets, to help you create a holistic overview of your voice of your customer.
Appbot reads all of your app reviews, NPS responses, survey results and any other types of feedback you connect to your account. Our bots groups pieces of feedback together according to sentiment, topics and keywords.
Use the Words tool to see what the most commonly used keywords in your reviews are, use Topics to see what themes are popular with customers. Appbot even makes it possible for you to design your own automated Custom Topics or manual Tags.
Focus on improvement, not data analysis.
Let us do the heavy lifting by leveraging AI to automatically classify and analyze your support tickets based on:
- Topics & Tags
- Customer Segment
- ... and many more
Built and tested by experts
Appbot's sentiment analysis and natural language processing AI has been specifically trained on large customer feedback data sets of over 400 million records, and tested by teams from the world's top brands.