Import customer feedback in CSV
format from almost any source

Using a tool that Appbot does not yet integrate with? No problem. You can import customer feedback from CSV directly into Appbot.

Get started in minutes. No credit card required.

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Import any text-based customer feedback into Appbot via CSV

Appbot offers a convenient CSV-import option for running sentiment analysis or natural language processing (NLP) on customer feedback from systems we don't yet integrate with. Add customer feedback from survey tools, Facebook, online review sites, NPS tools and many others to enjoy the same convenient Voice of the Customer reporting your team already uses for app reviews and Amazon product reviews.

Appbot makes it easy to identify the strengths and weaknesses of your products across all your feedback channels and deepens your understanding of how different customer segments interact with you online. Equip your support team to deal with issues proactively, without waiting for those issues to be reported across several channels.

Voice of the Customer tools for almost any feedback source

  • Analyze sentiment from a CSV

    Create beautiful visualizations of sentiment for customer feedback from virtually any source. Sign up and see how easy it is to achive comprehensive sentiment analysis across all your Voice of the Customer data, using our CSV import tools.

  • Improve complaint resolution

    Appbot makes it easier to find and understand your most common complaints, and the channels where those complaints arise, so you can improve your customer experience faster than ever.

  • Surface common Words, Phrases & Topics from CSVs

    See the common keywords, phrases and Topics in any batch of text-based user feedback, using Appbot's proprietary natural language processing technology. Easily isolate bug reports, feature requests, design issues and much more in just a few clicks.

  • Fine-tune your advocacy marketing

    Spot your superfans in a sea of customer feedback. Appbot helps you identify and nurture relationships with the customers who are already driving positive word of mouth for your brand, to level up your brand advocacy efforts.

Why choose Appbot for Sentiment & NLP?

First 14 days are on us

No credit card required, so you can test Appbot without any upfront commitment. We think you will love it!

Set-up in minutes

No need to invest hours getting started. Appbot is designed to be simple and self-service, so you can be up and running quickly. Use our templated dashboards and NLP models, until you're confident about investing the time to create your own.

Proprietary sentiment and NLP tools

Our sentiment analysis and natural language processing tools have been trained on over 400 million records of short-form user feedback. Our tools can interpret the nuanced language you'll commonly find in app reviews & product reviews & other feedback without skipping a beat.

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Importing customer feedback from CSV to Appbot is easy


Sign up to your free 14-day Appbot trial.


Select Manual CSV when you are prompted to add a new Source.


Map the fields in your CSV to the fields Appbot offers.


Once the import is complete you'll be able to view this new feedback categorized by sentiment, keyword and topic.

Who uses Appbot?

Appbot is used by thousands of companies around the world, including 35% of the world's top app developers, and 25% of the Fortune 100.

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Import custom data to understand customer feedback.

You can also track App Reviews, Product Reviews and many other types of feedback.