With Appbot, sending your app reviews to Freshdesk is easy!

Appbot automatically pushes app reviews, from all major app stores into Freshdesk.

Make better roadmap decisions

Identify and fix bugs faster

Get custom review notifications

Visualise review trends

Integrating your Appbot account with Freshdesk allows you to automate a large part of your review management workflow. Assign specific teams and team members the app reviews that are relevant to them, to ensure your customer get a fast response every time.

Why you'll love Appbot's Freshdesk integration for app reviews:

Reply to mobile app reviews faster

Appbot makes replying to Google Play reviews part of your core support workflow in Freshdesk. Once setup, we will begin pushing your important reviews straight to Freshdesk, with links to reply to your Google Play reviews. We'll automatically find your replies and add them to the original Freshdesk ticket so you can keep track of the conversation.

App reviews Freshdesk integrations can be set up in minutes

Set up an automated integration to post app reviews from to Freshdesk in a few minutes. The first 14 days are free, no credit card required. Appbot fetches reviews in all countries for all the major app stores including: * iOS * Google Play * Amazon * Windows

Assign the right reviews to the right team

Appbot offers powerful filters to help you select which reviews to send to Freshdesk. Filter reviews by country or language, star rating or Topic. Combine this with Freshdesk's tools to automatically assign the right reviews to each team member.

Surface bugs and feature requests automatically

Appbot automatically categorizes reviews for you. See which words are trending in your iOS and Google Play reviews, or which Topics users are talking about the most. Find all the reviews that relate to bugs in seconds, not hours.

Understand app user sentiment in minutes

Interpreting your app store reviews and understanding user sentiment is easy with Appbot. Our bots read every review and group them according to sentiment so that you can see how users feel and how it changes with each new release.

Appbot works with your other tools

As well as sending app reviews to Freshdesk, Appbot also works with other popular tools like Zendesk, Desk.com, Trello, Yammer and more. Click here to find out more.

Click here for a step by step guide on how to setup an app reviews Freshdesk integration within Appbot.

Our aim is to take the pain out of managing your app store reviews and enable you to provide better support to your customers. With Appbot, you can keep your product development roadmap focussed on the things that matter the most to your customers.

Appbot's Freshdesk integration can be set up in minutes:

Sign up for an Appbot free trial by clicking here.
Add your apps to Appbot. No authentication is needed.
Authenticate with Freshdesk, add filters if you like.
Go get a coffee while we fetch your reviews!

Click here for a step by step guide on how to setup an app reviews Freshdesk integration within Appbot.

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Diane Chiang, Product Operations Manager

"Integrations are fantastic and we're getting everything we need from your platform. I don't know how we'd handle reviews without you!"

Adam Black, Director, Mobile Product Development

"10/10. Allows me to easily keep track of reviews — especially after a release."

Rory Smyth, Senior Product Designer

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Sebastian Labs, Senior Engineering Manager

"10/10. Very personal service - team always on hand to go the extra mile for you and answer questions"

Nicola McCoy, Product Manager

"We chose Appbot because of word of mouth, told it was the best product for reviewing App Store & Play Console ratings / reviews and analysing them."

Ollie Hayward, Product Specialist

"Appbot has seriously changed how our entire company views our product and has been a huge morale booster. The feature that has really stuck with everyone is the weekly report card and daily stream of app store reviews into a Slack channel. We've opened up the channel to the whole company to increase transparency and folks LOVE it."

Kyle Roderick, UI/UX Designer

"Appbot provides us with some great visibility of App performance across platforms."

Nick Wiles, Head of Experience Design

"Appbot is one of the most cost-effective investments Anthem makes. The data is rock-solid and with my 'subscriptions' to ourselves and our competitors, I can see feedback in real time."

Douglas Forshey,
Director of Digital Analytics & VOC

"We are loving the tool: it’s offered so many data insights for the team, instead of advising our stakeholders on the basis of hunches / gut feel or by going through all data manually."

Patricia Doest, Head of Player Experience

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