With Appbot, sending your app reviews to Freshdesk is easy!
Appbot automatically pushes app reviews, from all major app stores into Freshdesk.
Make better roadmap decisions
Identify and fix bugs faster
Get custom review notifications
Visualise review trends
Integrating your Appbot account with Freshdesk allows you to automate a large part of your review management workflow. Assign specific teams and team members the app reviews that are relevant to them, to ensure your customer get a fast response every time.Why you'll love Appbot's Freshdesk integration for app reviews:
Reply to mobile app reviews faster
Appbot makes replying to Google Play reviews part of your core support workflow in Freshdesk. Once setup, we will begin pushing your important reviews straight to Freshdesk, with links to reply to your Google Play reviews. We'll automatically find your replies and add them to the original Freshdesk ticket so you can keep track of the conversation.
App reviews Freshdesk integrations can be set up in minutes
Set up an automated integration to post app reviews from to Freshdesk in a few minutes. The first 14 days are free, no credit card required. Appbot fetches reviews in all countries for all the major app stores including: * iOS * Google Play * Amazon * Windows
Assign the right reviews to the right team
Appbot offers powerful filters to help you select which reviews to send to Freshdesk. Filter reviews by country or language, star rating or Topic. Combine this with Freshdesk's tools to automatically assign the right reviews to each team member.
Surface bugs and feature requests automatically
Appbot automatically categorizes reviews for you. See which words are trending in your iOS and Google Play reviews, or which Topics users are talking about the most. Find all the reviews that relate to bugs in seconds, not hours.
Understand app user sentiment in minutes
Interpreting your app store reviews and understanding user sentiment is easy with Appbot. Our bots read every review and group them according to sentiment so that you can see how users feel and how it changes with each new release.
Appbot works with your other tools
As well as sending app reviews to Freshdesk, Appbot also works with other popular tools like Zendesk, Desk.com, Trello, Yammer and more. Click here to find out more.
Our aim is to take the pain out of managing your app store reviews and enable you to provide better support to your customers. With Appbot, you can keep your product development roadmap focussed on the things that matter the most to your customers.
Appbot's Freshdesk integration can be set up in minutes:
- Sign up for an Appbot free trial by clicking here.
- Add your apps to Appbot. No authentication is needed.
- Authenticate with Freshdesk, add filters if you like.
- Go get a coffee while we fetch your reviews!
Rory Smyth, Senior Product Designer
Sebastian Labs, Senior Engineering Manager
Nicola McCoy, Product Manager
Ollie Hayward, Product Specialist
Nick Wiles, Head of Experience Design
Patricia Doest, Head of Player Experience
Director of Digital Analytics & VOC
Thousands of companies already use Appbot to improve customer experience
Including 24 Fortune 100 companies and 35% of the top charting app developers!