Send app reviews and Amazon reviews into your support workflow in Freshdesk

Appbot integrates the Google Play, iOS, Amazon and Microsoft app stores with Freshdesk to help you reply to customers faster.

See the effect of replying to reviews

Appbot monitors the effect of your replies on the Google Play Store to help you see what’s working and what’s not. Find out which replies yield the best increase in star rating, correlate star rating changes against reply time & more with our Reply Effect report.

Close the loop on customer feedback, using Freshdesk

Sharing mobile app reviews directly with your team has several major benefits:

  • Identify bugs and complaints early, fix faster
  • Monitor star ratings and reviews
  • Surface feature requests
  • Understand correlation between app reviews and conversion
  • Pinpoint changes in user sentiment
  • Focus your roadmap on things users care about
  • Respond to customers faster

Join 35% of top charting app developers on Appbot

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What data can I send to Freshdesk, via Appbot?

Appbot supports app reviews from the Apple App Stores, Google Play Store, Microsoft Store and also supports reviews for both Amazon apps and products listed on Amazon. Appbot can send reviews from any of these data sources directly to Freshdesk as new reviews appear in the stores. Connect Uservoice to Freshdesk via Zapier to make suggestions actionable in Freshdesk.

Share only the most relevant feedback with each team.

Appbot gives you total control over what you send to Freshdesk to keep your team as engaged with your reviews as possible. Once reviews appear in Freshdesk you can then use Freshdesk automation rules to automatically assign review tickets to different agents or teams based on the keywords, Appbot Sentiment tags or Appbot Topic tags that they contain.

Appbot also works with your other favorite tools

Not everyone in your team spends time in Freshdesk every day. Appbot also works with popular collaboration tools like Slack and Microsoft Teams and connects to Zapier, opening up hundreds of other possibilities like sending reviews straight to JIRA or Salesforce.

Don’t take our word for it…

"10/10. Allows me to easily keep track of reviews — especially after a release."
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Rory Smyth, Senior Product Designer

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"Appbot was recommended to me from another team at Adobe. Love how responsive to requests you are. Makes a big difference!"
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Sebastian Labs, Senior Engineering Manager

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"10/10. Very personal service - team always on hand to go the extra mile for you and answer questions"
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Nicola McCoy, Product Manager

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"We chose Appbot because of word of mouth, told it was the best product for reviewing App Store & Play Console ratings / reviews and analysing them."
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Ollie Hayward, Product Specialist

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"Appbot has seriously changed how our entire company views our product and has been a huge morale booster. The feature that has really stuck with everyone is the weekly report card and daily stream of app store reviews into a Slack channel. We've opened up the channel to the whole company to increase transparency and folks LOVE it."
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Kyle Roderick, UI/UX Designer

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"Appbot provides us with some great visibility of App performance across platforms."
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Nick Wiles, Head of Experience Design

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"We are loving the tool: it’s offered so many data insights for the team, instead of advising our stakeholders on the basis of hunches / gut feel or by going through all data manually."
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Patricia Doest, Head of Player Experience

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"Appbot is one of the most cost-effective investments Anthem makes. The data is rock-solid and with my 'subscriptions' to ourselves and our competitors, I can see feedback in real time."
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Douglas Forshey,
Director of Digital Analytics & VOC

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Get started with Appbot and Freshdesk in minutes

1

Start your Appbot free trial

2

Start tracking your app reviews and amazon product reviews in Appbot

3

Connect Appbot to Freshdesk

4

Choose which feedback to send to Freshdesk