Send app reviews and Amazon reviews into your support workflow in Freshdesk
Appbot integrates the Google Play, iOS, Amazon and Microsoft app stores with Freshdesk to help you reply to customers faster.
See the effect of replying to reviews
Appbot monitors the effect of your replies on the Google Play Store to help you see what’s working and what’s not. Find out which replies yield the best increase in star rating, correlate star rating changes against reply time & more with our Reply Effect report.
Close the loop on customer feedback, using Freshdesk
Sharing mobile app reviews directly with your team has several major benefits:
- Identify bugs and complaints early, fix faster
- Monitor star ratings and reviews
- Surface feature requests
- Understand correlation between app reviews and conversion
- Pinpoint changes in user sentiment
- Focus your roadmap on things users care about
- Respond to customers faster
Join 35% of top charting app developers on Appbot
What data can I send to Freshdesk, via Appbot?
Appbot supports app reviews from the Apple App Stores, Google Play Store, Microsoft Store and also supports reviews for both Amazon apps and products listed on Amazon. Appbot can send reviews from any of these data sources directly to Freshdesk as new reviews appear in the stores. Connect Uservoice to Freshdesk via Zapier to make suggestions actionable in Freshdesk.
Share only the most relevant feedback with each team.
Appbot gives you total control over what you send to Freshdesk to keep your team as engaged with your reviews as possible. Once reviews appear in Freshdesk you can then use Freshdesk automation rules to automatically assign review tickets to different agents or teams based on the keywords, Appbot Sentiment tags or Appbot Topic tags that they contain.
Appbot also works with your other favorite tools
Not everyone in your team spends time in Freshdesk every day. Appbot also works with popular collaboration tools like Slack and Microsoft Teams and connects to Zapier, opening up hundreds of other possibilities like sending reviews straight to JIRA or Salesforce.
Don’t take our word for it…
Rory Smyth, Senior Product Designer
Sebastian Labs, Senior Engineering Manager
Nicola McCoy, Product Manager
Ollie Hayward, Product Specialist
Kyle Roderick, UI/UX Designer
Nick Wiles, Head of Experience Design
Patricia Doest, Head of Player Experience
Director of Digital Analytics & VOC
Get started with Appbot and Freshdesk in minutes
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Start tracking your app reviews and amazon product reviews in Appbot
Connect Appbot to Freshdesk
Choose which feedback to send to Freshdesk