After so many requests for this feature we're very excited to share that Appbot's Freshdesk integration now allows you to reply from within Freshdesk! This feature is available on the Large plan and higher. If you're on a smaller plan, why not upgrade for a month or two and try it out? We're confident it will save your team so much time as to pay for itself within days.
To get started, make sure you're on a Large plan or higher and then follow this guide very carefully.
