Take the pain out of managing app reviews with Appbot & Desk.com
Appbot automatically sends app reviews from all major app stores into Desk.com
Benefits of using Appbot & Desk.com
We automatically group your app reviews
This makes it easy to spot trends in bugs, crashes, feature requests and more faster than ever. While this information is easily accessible from the range of intuitive features and tools within the Appbot system, it can also be automatically sent to you Desk.com account!
Automatically add iOS & Google Play reviews into your support workflow
Setting up a Desk Integration helps to ensure that your app store reviews becomes part of your core support workflow.
We’ll automatically post your reviews as tickets in Desk and we’ll add some labels to your reviews that can be used for filtering and other actions in your Desk account, so you can be sure the right people are seeing the right reviews.
Appbot makes replying to users easy
Every Google Play review ticket that Appbot creates will have deep links to that review in your Google Play console. Simply follow the link to the Play Console, leave your reply, and we'll fetch your reply and add it onto the Desk ticket automatically, within the hour.
Get your reviews as a daily batch, or a continuous feed
Appbot gives you the option to choose if you would like your new app reviews sent to your Desk account once per day or a as a continuous feed, so you never need to remember to dig through them manually, or forward them internally again.
Click here for full instructions on how to setup a Desk.com integration with Appbot.
Appbot also works with other popular tools and CRMs like Zendesk, Freshdesk, Salesforce, Trello, Yammer, Slack and more. Click here to find out more.
Our aim is to take the pain out of managing your app store reviews and enable you to provide better support to your customers. With Appbot, you can keep your product development roadmap focussed on the things that matter the most to your customers.
If you need any further assistance, don’t hesitate to contact us at firstname.lastname@example.org with any questions or check out our FAQ section here.
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