App review & ratings analysis for mobile teams
Monitor & analyze app reviews from iTunes, Google Play, Windows and Amazon, globally. Appbot can also monitor & analyze product reviews on Amazon.com.
Join thousands of companies already using Appbot to improve their customer experience
Including 24 Fortune 100 companies and 35% of the top charting app developers!
App review analysis in minutes, not days…
See what app store reviews are about without lifting a finger. Make better, faster decisions about your product roadmap, based on the feedback and sentiment of real users.
Automatically group reviews into your own custom categories
Automatic Topic Grouping
Save hours with automated categorization of app reviews
Quickly see how negative or positive your user reviews are
Identify trends in your reviews before they affect your star ratings
…without losing sight of the big picture
Appbot provides fully automated, easy-to-understand sentiment analysis for mobile app reviews & Amazon product reviews. Measure trends in user sentiment, review volume and star rating over time so you can see what users think of changes you make to your apps.
Add app store user reviews to your existing workflow
Appbot makes it easy to share app store user reviews and insights, even if your developers want to read app reviews in Microsoft Teams, your customer support team need to reply to Google Play reviews via Zendesk, and the product team wants to see app reviews in Slack.
- Integrates with your favorite tools
- Faster, easier review replies
- Integrate with other services via our API
Diane Chiang, Product Operations Manager
Adam Black, Director, Mobile Product Development
Rory Smyth, Senior Product Designer
Sebastian Labs, Senior Engineering Manager
Nicola McCoy, Product Manager
Ollie Hayward, Product Specialist
Kyle Roderick, UI/UX Designer
Nick Wiles, Head of Experience Design
Director of Digital Analytics & VOC
Patricia Doest, Head of Player Experience
Get everyone on the same page
Appbot plans are made to fit teams of every size. Connecting your team to your Appbot account saves hours in communications, and keeps everyone focussed on improving your apps.
Provide better customer support
Appbot makes it easier to reply to your customers on Amazon, iOS and Google Play. Most sellers don’t take advantage of the opportunity to use replies to connect with customers. Reply to users and stand out from the crowd, your users will thank you with higher star ratings!
- Reply faster from emails and integrations
- Measure improvements in ratings
- Turn 1-star reviews to 5-stars
Unlock your data with our App Review API
Integrate Appbot with other tools
Build Customized Reports
Centralize Your App Data
Appbot takes your security seriously.
Password and Credential Storage
Appbot passwords and credentials are stored using bcrypt.
Appbot takes all payments through our payment partner, Stripe. Details about Stripe's security and PCI compliance can be found on their security page.
Data Hosting and Storage
Appbot services and data are hosted in Amazon Web Services (AWS) facilities in the USA.
All data sent to or from Appbot is encrypted in transit using industry-standard encryption. Our API and application endpoints are TLS/SSL only. We also encrypt data at rest using industry-standard encryption algorithms.
We have historical uptime of 99.9% or higher.
Appbot offers SAML 2.0 compatible Single Sign-on (SSO) to all Enterprise customers. SSO allows you to authenticate users in your own systems without requiring them to enter additional login credentials